Duties and Responsibilities Customer Service & Store Experience

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers by making product suggestions and engaging in suggestive selling techniques (in‑person, phone, and in‑store announcements).

• Answer and respond to incoming calls professionally; resolve customer concerns and escalate to the Store Director when necessary.

• Ensure cleanliness, organization, and safety standards are upheld throughout the department.

Leadership & Store Oversight

• Act as the leader responsible for total store operations in the absence of the Store Director.

• Plan daily operations and monitor production processes in alignment with company procedures and profitability goals.

• Monitor employee productivity and evaluate overall performance.

• Schedule employees to ensure proper coverage and service levels.

• Assign and supervise daily duties for all department employees.

• Train employees on store policies, procedures, sales techniques, and record‑keeping practices.

• Identify and develop high‑potential employees for advancement.

Merchandising & Department Operations

• Build and maintain grocery displays; rotate and remove outdated or spoiled product.

• Implement effective promotional and seasonal displays; coordinate all grocery sales promotions.

• Ensure merchandise is correctly priced, fully stocked, clean, and properly maintained.

• Maintain department standards, code‑dating requirements, and product freshness.

• Stock and rotate product following division guidelines.

Inventory, Ordering & Shrink Control

• Prepare sales and inventory reports; participate in physical inventory every six months.

• Control inventory to ensure adequate quantity, quality, and freshness.

• Order grocery products and maintain inventory levels per division directives.

• Oversee reclamation processes and ensure orderly, in‑stock conditions in the back room and grocery areas.

• Control shrink and monitor cost‑effectiveness.

• Implement proper product preparation techniques and operate related equipment (pallet jack, hand truck, scissors, knives, safety cutters, Sterilox machine).

HR, Compliance & Personnel Actions

• Apply working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Initiate personnel actions including pre‑employment interviews, transfers, promotions, and disciplinary actions.

• Maintain accurate departmental procedures and ensure compliance with all operational standards.