JOB DESCRIPTION:

As a primary contact for Safeway customers, the Seafood Manager provides friendly, courteous, and helpful service. The Seafood Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing cost. Follows division guidelines for the implementation of the merchandising program. Trains, schedules, supervises, and assigns duties to seafood clerks. Cuts, weighs, wraps, and packages seafood for sale. Cleans product, weighs, wraps, and places in display area. Orders supplies and receives shipments. Logs temperature in freezer and cooler and maintains area in a cleanly condition.

JOB DUTIES:

Safeway Seafood Manager employees are generally responsible for completing the following job duties:

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.

• Train, schedule, and supervise seafood clerks to ensure optimum staffing patterns in the department.

• Speak with customers to resolve problems related to the operation of the Seafood department.

• Follow division guidelines for implementation of the merchandising program.

• Operate electronic scanning scale to record weight of item packaged.

• Applies price tags to wrapped items.

• Obtains items from case on special order for customers.

• Maintains cleanliness of seafood area. Includes wiping up spills, cleaning surfaces and cleaning equipment used in cutting and wrapping.

• Replaces stock in displays in the seafood area. Ensures that all expired items are removed from the shelves daily.

• Perform daily inventory and order necessary product and supplies to maintain adequate inventory.

• Monitor inter-office mail and company web page daily for updated information.

• Make signs for department as needed.

• Other duties as assigned.

JOB RELATED QUALIFICATIONS:

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.

• Ability to interact with customers and co-workers.

• Ability to understand and follow instructions.

• Previous experience as a seafood clerk.

• Desired: Prior management experience.

SUPERVISORY RESPONSIBILITIES:

Seafood Clerks

PERMITS/LICENSES:

Varies depending on store location and state/county requirements.

WORK ENVIRONMENT:

% Inside: 100% %Outside: Rare

Temperature Extremes: 0-42 ° F. In freezer, cooler 2 times per day.

Chemicals: None (Self cleaning departments will use some chemicals.)