Duties and Responsibilities Front-End Leadership & Support

• Assist the Service Operations Manager with daily job duties and responsibilities.

• Champion corporate and division customer service programs to achieve or exceed customer service goals.

• Help direct and supervise all front‑end operations, including:

• Monitoring and managing customer traffic flow

• Ensuring adequate lane coverage

• Maintaining cleanliness and appearance of the front end, restrooms, entryway, and parking lot

• Ensure checkstand merchandisers are fresh, full, and well‑maintained, including proper signage and cleanliness.

Compliance & Policy Adherence

• Comply with and ensure team compliance with all Company policies and procedures, including:

• Cash handling

• Employee purchase rules

• Restricted product sales (alcohol/tobacco)

• Coupon and gift card policies

• Scan accuracy

• Supervising minor employees

• Product return procedures

• WIC requirements

• Sanitation, safety, and security standards

• Grooming and dress code standards

• Check acceptance procedures

• Report any policy violations to store management promptly.

Point of Sale (POS) & Cash Management

• Ensure accurate operation and functionality of the Point of Sale system.

• Assist with all aspects of cash flow accountability, including:

• Safe transactions, issues, pickups, and tills

• Check acceptance and refunds

• Monitoring cashier funds‑handling procedures

• Partner with the Scan/FMC Team to address scanning file issues quickly.

• Perform additional front‑end financial duties as needed, such as:

• Running totals for all tills

• Preparing and verifying daily deposit slips

• Completing required front‑end documentation

• Reporting issues to the Service Operations Manager.

Customer Service & Communication

• Serve as a cashier when needed to support business needs.

• Understand all functions of the customer service center and provide services to customers as required.

• Answer and respond to incoming calls in a professional and timely manner.

• Deliver all job duties with honesty, integrity, and in compliance with Company standards.

Other Responsibilities

• Perform other necessary and required duties as assigned.