Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. As an e Commerce Assistant Department Manager, you’ll support the daily operations of our fast‑growing online grocery program. You’ll coach and develop your team, ensure excellent order fulfillment, and help deliver a “just like you picked it” shopping experience for our customers. This position is perfect for someone with strong retail, e Commerce, or grocery operations experience looking to grow in a dynamic environment. This is a fully on‑site position and does not offer remote work.

Main responsibilities:

• Support daily e Commerce operations, ensuring accurate picking, high‑quality items, and on‑time order fulfillment.

  • Coach and train e Commerce Shoppers to maintain strong service, accuracy, and productivity.

  • Monitor performance metrics, staffing levels, and scheduling needs to meet service and labor goals.

  • Resolve customer concerns and process order adjustments professionally and promptly.

  • Ensure food safety compliance, including proper handling, storage, and temperature control.

  • Audit orders and substitutions to maintain excellent quality, freshness, and accuracy.

  • Maintain department organization and communication, keeping leadership informed during high‑volume periods.

We are looking for candidates who possess the following:

Soft skills:

• Strong communication and coaching skills

• Customer‑service focused

• Organized and calm in fast‑paced environments

• Collaborative, positive leadership presence

Competencies:

• Experience in retail, grocery, e Commerce, or order fulfillment

• Ability to lead teams through shifting priorities

• Basic computer proficiency; comfortable using multiple systems

• Strong organization, scheduling, and time‑management skills

Knowledge:

• Food safety standards and proper handling

• Online grocery processes: order fulfillment, substitutions, slot management

• Customer service best practices

Abilities:

• Make independent, real‑time operational decisions

• Solve problems quickly during peak business times

• Motivate teams to achieve accuracy and performance goals

• Lift 25–50 lbs and stand/walk for extended periods

• Educational requirements: High School Diploma or GED (required)

Travel requirements: Occasional travel for training or support

Other requirements:

• Full‑time availability, including peak business periods

• Commitment to maintaining accuracy, quality, and service standards

• This is a fully on‑site position and does not offer remote work.

• Comfortable working on the sales floor and responding to real‑time customer and operational needs

We also provide a variety of benefits including:

• Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit my

ACI Benefits:

• Leaders invested in your training, career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.