DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers by making product suggestions and engaging in suggestive selling via telephone, in‑store intercom, and direct interaction.

• Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director as needed.

• Take special orders from customers in person or by phone.

Floral Operations & Merchandising

• Order balloons, helium tanks, plants, flowers, related merchandise, accessories, and supplies.

• Ensure freshness, quality, and variety of floral products.

• Monitor special‑occasion merchandising needs, seasonal promotions, sales trends, and customer feedback.

• Plan daily operations and monitor production processes according to company procedures to ensure profitability.

• Prepare floral designs to company standards.

• Create bows, inflate balloons, prepare bouquets, and upgrade plants and arrangements.

• Follow and maintain all department standards such as floral upgrades, balloon upgrades, and candy arrangements.

• Understand and follow department opening and closing procedures.

• Ensure correct pricing and signage for all merchandise.

Employee Leadership & Training

• Assist floral designers and sales team members in completing daily tasks.

• Monitor employee productivity and evaluate overall performance.

• Maintain specific knowledge of duties performed by all department employees.

• Schedule, supervise, train, and assign duties to department employees.

• Train employees in store policies, sales procedures, and record‑keeping requirements.

• Identify and develop high‑potential employees for advancement.

• Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

Receiving, Inventory & Reporting

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking, and rotating product.

• Adhere to temperature, storage, and packaging guidelines for all floral products.

• Properly condition and handle indoor/outdoor plants, shrubs, flowers, and cut floral materials.

• Prepare sales and inventory reports; complete physical inventory every 4 weeks.

• Control shrink and cost through correct receiving, rotation, and production procedures.

• Maintain accurate department records and process administrative paperwork.

Equipment Operation

• Implement correct product preparation techniques.

• Operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, stem cutters, choppers, wire tools, hot glue guns, spray paint, heat‑sealing machines, and helium tanks.

• Operate computer software and electronic ordering devices to order product.

Safety, Sanitation & Compliance

• Ensure compliance with all workplace safety rules and regulations.

• Maintain safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas.

• Enforce code‑dating requirements for all products.

• Implement emergency procedures during equipment or software malfunctions.

• Ensure all employees comply with company grooming standards and dress code.

• Perform all duties safely, accurately, and with honesty and integrity.

Other

• Attend and participate in sales meetings; communicate sales goals, performance metrics, and opportunities to employees.

• Perform other necessary and required duties as assigned.