DUTIES AND RESPONSIBILITIES — Dairy Department Lead Customer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with strong emphasis on fast, friendly customer service.

• Assist customers by making product suggestions and offering helpful information.

• Engage in suggestive selling through telephone interactions, in‑store intercom announcements, and direct customer communication.

• Answer and respond to incoming calls professionally; resolve customer concerns appropriately and escalate to the Store Director when necessary.

Product Handling, Stocking & Quality Control

• Rotate stock and remove outdated or spoiled product promptly to maintain freshness and quality.

• Ensure all merchandise is correctly priced, clean, properly displayed, and well organized.

• Maintain full compliance with temperature requirements during product storage, display, and receiving.

• Follow and enforce proper code‑dating procedures for all products in the department.

• Assist with physical inventory every 6 months.

• Control inventory levels to maintain adequate stock, freshness, and quality in accordance with division directives.

• Stock and rotate all Dairy Department items consistently to support availability and product integrity.

Department Operations & Merchandising

• Maintain cleanliness, sanitation, and visual appeal of the Dairy Department, including coolers, work areas, equipment, and display spaces.

• Implement effective promotional and seasonal displays to drive sales and customer engagement.

• Build displays, maintain shelf conditions, and support merchandising goals.

• Assist in other areas of the Grocery Department when requested.

Reclamation, Receiving & Recordkeeping

• Supervise reclamation processes and maintain orderly, stocked conditions in the back room and all Dairy Department areas.

• Perform receiving duties including:

• Breaking down loads

• Verifying quantities against invoices

• Inspecting product quality

• Reporting shortages

• Stocking and rotating products

• Follow proper storage, temperature, and packaging guidelines for all refrigerated and perishable items.

• Process administrative paperwork accurately and maintain complete department records.

• Complete, maintain, and monitor required reports such as daily logs, sales and labor documents, and inventory records.

Safety, Compliance & Equipment Use

• Ensure compliance with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

• Comply with and enforce all workplace safety rules and sanitation guidelines.

• Ensure safety and cleanliness of coolers, equipment, display areas, and workspaces.

• Implement emergency procedures in the event of equipment or software malfunctions.

• Safely operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and the Sterilox machine.

• Operate computer systems and electronic ordering devices to place and manage product orders.

• Maintain compliance with company grooming and dress code standards.