Duties and Responsibilities Customer Service & Store Experience

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers by making product suggestions and engaging in suggestive selling techniques through telephone, in‑store announcements, and direct customer interaction.

• Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director when needed.

Leadership & Store Oversight

• Responsible for total store operations in the absence of the Store Director.

• Possess full working knowledge of all department duties, including opening and closing procedures.

• Schedule, supervise, train, and assign duties to department employees to ensure adequate coverage and service levels.

• Train employees on store policies, sales techniques, and record‑keeping procedures.

• Identify and develop high‑potential employees for advancement opportunities.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions such as interviews, transfers, promotions, and disciplinary actions.

GM/HBC Operations & Merchandising

• Plan daily GM operations and monitor production processes in alignment with company procedures and profitability goals.

• Build GM/HBC displays; rotate product and discard outdated or spoiled items.

• Maintain department cleanliness, organization, and visual standards.

• Implement effective promotional and seasonal displays.

• Ensure all department standards and requirements are consistently met.

• Maintain proper code‑dating procedures for all products.

Inventory Management, Ordering & Shrink Control

• Prepare sales and inventory reports; participate in physical inventory every six months.

• Control inventory to ensure adequate quantity, quality, and freshness of product; stock and rotate product appropriately.

• Order general merchandise according to division directives.

• Maintain organized, in‑stock conditions in the back room and all Drug Department areas.

• Oversee reclamation processing.

• Control shrink and manage costs effectively.

Receiving & Backroom Operations

• Perform receiving duties including breaking down loads, verifying orders using invoices, inspecting product quality, reporting shortages, stocking, and rotating product.

• Follow product temperature guidelines, storage standards, and proper packaging techniques.

• Maintain accurate department records and process administrative paperwork.

• Maintain cleanliness, sanitation, and safety of work areas, coolers, equipment, and display zones.

• Ensure compliance with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

Equipment Operation & Safety

• Operate equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and electronic ordering devices.

• Implement emergency procedures in the event of equipment or software malfunctions.

• Ensure safety, cleanliness, and sanitation across all operational areas.

• Comply with all workplace safety rules and regulations.

• Maintain grooming and dress code standards.

Communication, Reporting & Meetings

• Accurately complete, maintain, and monitor required daily logs, sales reports, inventory records, and labor documentation.

• Attend and participate in sales meetings; communicate sales goals, department performance, and sales opportunities to the team.

• Operate company computer software and electronic ordering systems to support department needs.

Professional Standards

• Perform all duties safely, accurately, and with honesty and integrity.

• Carry out other necessary and required responsibilities as assigned.