Duties and Responsibilities Customer Service & Guest Interaction

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers with product suggestions, special orders, and food preparation recommendations.

• Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director as needed.

• Engage in suggestive selling and other sales techniques through telephone interactions, in‑store announcements, and direct conversations with customers.

Bakery Operations & Product Preparation

• Possess full knowledge of duties performed by all department employees; oversee and assist with product preparation and display.

• Implement proper and efficient product preparation and packaging techniques.

• Maintain bakery case cleanliness, visual appeal, and appropriate inventory levels.

• Ensure proper cleanliness, sanitation, and appearance of all bakery areas and equipment; maintain a safe work environment.

• Ensure correct temperature maintenance during preparation, display, and storage.

• Maintain knowledge of opening and closing procedures for the bakery department.

Merchandising, Displays & Compliance

• Build bakery displays; rotate and discard outdated or spoiled product.

• Ensure work areas and department spaces remain clean and organized.

• Implement effective promotional and seasonal displays.

• Ensure accurate pricing, signage, and compliance with code‑dating requirements.

• Maintain working knowledge of company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

Leadership, Scheduling & Staff Development

• Schedule, supervise, train, and assign duties to bakery employees; ensure adequate coverage and service levels.

• Train employees on store policies, sales techniques, and record‑keeping procedures.

• Identify and develop high‑potential employees for advancement opportunities.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions, including interviews, transfers, promotions, and disciplinary measures.

• Ensure adherence to bakery standards and department requirements.

Inventory, Ordering & Shrink Control

• Prepare sales and inventory reports; participate in physical inventory every four weeks.

• Control inventory to ensure proper product quantity, quality, and freshness; maintain inventory levels per division directives.

• Stock and rotate product; organize and maintain cooler and freezer conditions.

• Control shrink and monitor cost‑effectiveness.

• Perform receiving duties, including breaking down loads, verifying orders, inspecting quality, reporting shortages, and stocking.

• Adhere to temperature guidelines, storage requirements, and proper packaging procedures.

• Process administrative paperwork and maintain accurate departmental records.