DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast and friendly service.

• Assist customers with product suggestions, special orders, and food preparation ideas.

• Engage in suggestive selling and other sales techniques via telephone, intercom, and in‑person interaction.

• Answer and respond to incoming calls appropriately.

• Receive, address, and resolve customer complaints, reporting issues to the Store Director when necessary.

Department Operations & Production

• Maintain specific knowledge of duties performed by all department employees and assist in all areas of preparation, baking, decorating, and product display.

• Implement proper and efficient product preparation and packaging techniques.

• Maintain Bakery case cleanliness, product visual appeal, and inventory levels.

• Ensure temperatures are properly maintained during preparation, display, and storage.

• Understand and follow proper opening and closing procedures.

• Build displays, rotate stock, and discard outdated or spoiled product.

• Ensure the department and work areas remain clean, safe, and sanitary.

• Ensure proper code dating of all products in the department.

• Follow and maintain all department standards and company policies as outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory, Merchandising & Reporting

• Control inventory to ensure adequate product quantity, quality, and freshness.

• Stock and rotate product; maintain and organize coolers.

• Assist in preparing sales and inventory reports.

• Assist with physical inventory conducted every 4 weeks.

• Implement effective promotional and seasonal displays.

• Perform receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating product.

• Follow product temperature, storage, and packaging guidelines.

• Process administrative paperwork and maintain accurate department records.

• Accurately complete and monitor daily log sheets, Production Charts, Sales and Labor paperwork, and other required documentation.

• Control shrink and cost.

Leadership & Team Support

• Assist with scheduling, supervising, training, and assigning duties to department employees.

• Help ensure adequate staffing levels and proper service coverage.

• Assist in planning daily operations and monitor production processes in accordance with company procedures and profitability goals.

• May attend and participate in sales meetings and communicate sales goals, department performance, and sales opportunities to the team.