Duties and Responsibilities Customer Service & Sales Support

• Maintains an enthusiastic customer-focused atmosphere with fast and friendly service.

• Assists customers by making product suggestions and engaging in suggestive selling.

• Utilizes telephone, in-store intercom announcements, and one-on-one interaction to drive sales.

• Answers incoming calls promptly and resolves customer concerns, escalating to the Store Director when needed.

Product Maintenance & Merchandising

• Rotates and removes outdated or spoiled product; ensures department cleanliness.

• Implements seasonal and promotional displays.

• Ensures merchandise is correctly priced, faced, stocked, and displayed according to standards.

• Maintains clean shelves and organized product areas.

Inventory, Stocking & Reclamation

• Ensures proper code dating practices are enforced across the department.

• Assists with physical inventory (conducted every six months).

• Maintains adequate inventory levels per division guidelines, monitoring quantity, quality, and freshness.

• Stocks, rotates, and organizes product efficiently.

• Supervises reclamation processes and maintains orderly conditions in all Dairy/Backroom areas.

• Controls shrink, cost, and waste through proper handling and product management.

Receiving & Equipment Use

• Performs receiving duties: breaking down loads, verifying invoices, inspecting product quality, reporting shortages, and rotating stock.

• Follows correct temperature, storage, and packaging procedures.

• Uses equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines safely and effectively.

Administrative & Compliance Responsibilities

• Completes and maintains daily log sheets, sales/labor reports, paperwork, and all required documentation accurately.

• Ensures proper product temperatures, labeling, and compliance with federal/state regulations and company code‑dating policies.

• Follows all workplace safety rules, sanitation procedures, and equipment cleaning standards.

• Ensures safety and cleanliness of work areas, coolers, displays, and all department spaces.

• Implements emergency procedures when equipment or software issues occur.

Systems, Ordering & Operational Support

• Operates computer systems and electronic ordering tools to order product.

• Follows department standards, guidelines, and company policies as outlined in the Employee Handbook.

• May assist in other areas of the Grocery Department as needed.

• Complies with company grooming standards and dress code.