Duties and Responsibilities

Customer Service

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers by making product suggestions.

• Engage in suggestive selling through phone calls, intercom announcements, and one‑on‑one interaction.

• Answer and respond to incoming calls appropriately; resolve customer complaints and report to the Store Director when needed.

Department Operations & Merchandising

• Rotate and remove outdated or spoiled product.

• Ensure the work area and department remain clean and organized.

• Implement effective promotional and seasonal displays.

• Ensure merchandise is correctly priced, properly displayed, and that shelves are clean and well maintained.

• Assist in other areas of the Grocery Department as needed.

• Follow and maintain all department standards and requirements.

Policy, Standards & Compliance

• Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook.

• Ensure proper code‑dating practices are applied to all products.

• Assist with physical inventory (typically every 6 months).

• Ensure compliance with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

• Comply with workplace safety rules and ensure a safe work environment.

• Ensure sanitation and cleanliness of work areas, coolers, equipment, and display areas.

• Implement emergency procedures in the event of equipment or software malfunction.

• Ensure compliance with company grooming standards and dress code.

Inventory, Product Quality & Shrink Control

• Control inventory to ensure adequate product quantity, quality, and freshness.

• Maintain inventory levels following division directives.

• Stock and rotate product regularly.

• Supervise reclamation processing and maintain organized, in‑stock conditions in the back room and all Dairy Department areas (if applicable).

• Control shrink and departmental costs.

• Implement correct product preparation techniques.

• Operate equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

Receiving & Administrative Duties

Perform receiving duties including:

• Breaking down loads

• Verifying invoices

• Inspecting product quality

• Reporting shortages

• Stocking and rotating items

• Follow proper temperature, storage, and packaging guidelines.

• Process administrative paperwork and maintain accurate department records.

• Complete and monitor daily logs, sales and labor records, and other required documentation.

Temperature Control & Food Safety

• Ensure proper temperature levels are maintained for all products.

• Maintain adherence to food safety practices and regulatory requirements.

Technology & Ordering

• Operate computer software and electronic ordering devices to order products.

• Maintain accuracy and efficiency when using electronic tools and systems.