Duties and Responsibilities

• Assists the Service Operations Manager with daily job duties and responsibilities.

• Champions corporate and division customer service programs to meet or exceed customer service goals.

• Assists in directing and supervising front‑end operations, including customer traffic flow, lane coverage, and maintaining cleanliness and appearance of the front‑end sales floor, restrooms, entryway, and parking lot.

• Assists in maintaining a fresh, fully stocked appearance of checkstand merchandisers; ensures checkstands are clean and properly signed.

• Complies with and ensures compliance with all Company policies and procedures, including:

• Cash Handling

• Employee Purchases

• Restricted Product Sales (alcohol/tobacco)

• Coupon and Gift Card policies

• Scan accuracy

• Supervision of minor employees

• Product Return Policy

• WIC requirements

• Sanitation, safety, and security standards

• Grooming and dress code

• Check acceptance policies

• Reports all policy violations to store management.

• Ensures accurate operation and proper function of the Point‑of‑Sale (POS) system.

• Assists with cash flow accountability including safe transactions, till issues and pickups, check acceptance, refunds, and monitoring cashier cash‑handling compliance.

• Works with the Scan/FMC team to ensure scanning file problems are corrected promptly.

• May perform operational duties such as running till totals, preparing and proofing daily deposit slips, and completing all required front‑end forms.

• Reports operational issues to the Service Operations Manager.

• Serves as a cashier when needed.

• Maintains thorough knowledge of Customer Service Center operations and provides services to customers as required.

• Answers and responds to incoming calls in a professional and appropriate manner.

• Performs all job duties with honesty, integrity, and full compliance with company policies and procedures.

• Performs additional duties as assigned.

Physical and General Requirements

• Thorough knowledge of front‑end operations policies and procedures.

• Ability to perform basic and intermediate math calculations including addition, subtraction, and percentages.

• Friendly, courteous, and composed when dealing with customers, coworkers, and vendors.

• Ability to handle interruptions, customer complaints, and multitask while maintaining professionalism.

• Strong written and verbal communication skills; demonstrates leadership and a professional demeanor.

• Must have legible handwriting and the ability to follow written instructions.

• Works with various front‑end systems; operates computer software and electronic devices for sales tracking and employee scheduling.

• Ability to stand for long periods; frequent walking, bending, stooping, kneeling, twisting, and turning.

• Ability to frequently reach, lift, and maneuver items up to 50 lbs.

• Manual dexterity and good eye‑hand coordination are required.

• Uses cleaning supplies and cleaning equipment such as mops, brooms, and related chemicals.

• May work nights, weekends, and holidays; schedule varies. Good attendance is essential.

• Uses calculators, telephones, keyboards, computers, and other office equipment throughout the workday.

• Complies with company grooming standards and dress code, including required safety shoes, gloves, aprons, and head coverings.

Work Environment

• Primary work is performed in a temperature‑controlled store environment.

• Occasional exposure to varying weather conditions during outdoor duties such as cart retrieval or assisting customers.

• Exposure to parking lot traffic and varying traction conditions, especially during inclement weather.

• Frequent handling of hot and cold products.