DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers by providing product suggestions, filling special orders, and offering food preparation ideas.

• Answer and respond to incoming calls appropriately; resolve customer concerns and escalate to the Store Director when needed.

• Engage in suggestive selling and other sales techniques through telephone, in‑store intercom, and direct customer interaction.

Bakery Operations & Production

• Possess working knowledge of duties performed by all bakery team members.

• Assist with all department functions including preparation, baking, decorating, and displaying of products.

• Implement proper and efficient product preparation and packaging techniques.

• Maintain bakery case cleanliness, visual appeal, and appropriate inventory levels.

• Ensure proper cleanliness, sanitation, and appearance of work areas, equipment, and the overall bakery department.

• Ensure required temperatures are maintained during all phases of product preparation, display, and storage.

• Build, stock, rotate, and discard outdated or spoiled products; keep work areas clean and organized.

• Follow all opening and closing procedures for the department.

Leadership, Training & Scheduling

• Assist with scheduling, supervising, and training bakery team members.

• Help assign duties and ensure adequate coverage to maintain service levels.

• Support planning of daily operations and monitor production processes following company procedures and profitability guidelines.

Inventory, Ordering & Documentation

• Control inventory to ensure adequate product quantity, quality, and freshness; maintain inventory per division directives.

• Stock and rotate products; organize and maintain coolers according to guidelines.

• Assist with preparing sales and inventory reports.

• Assist with physical inventory conducted every 4 weeks.

• Ensure proper code dating and compliance for all products within the department.

• Perform receiving duties, including breaking down loads, verifying orders, inspecting quality, reporting shortages, and stocking and rotating product.

• Follow temperature, storage, and packaging guidelines.

• Complete administrative paperwork and maintain accurate department records.

Compliance, Standards & Reporting

• Maintain and uphold department standards at all times.

• Implement effective promotional and seasonal displays.

• Accurately complete and monitor required documentation including daily log sheets, Production Charts, Sales and Labor reports, and other logs as required.

• Control shrink and cost through proper handling and procedures.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Attend and participate in sales meetings as needed.