DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service.

• Assist customers by providing product suggestions and engaging in suggestive selling through phone, intercom announcements, and one‑on‑one interaction.

• Answer and respond to incoming calls; resolve customer complaints and escalate to the Store Director as needed.

Store Operations & Merchandising

• Responsible for total store operations in the Store Director’s absence (see Store Director job description).

• Plan daily operations and monitor production processes following company procedures and profitability guidelines.

• Build grocery displays, rotate stock, and remove outdated or spoiled product; maintain cleanliness of work areas and departmental spaces.

• Implement effective promotional and seasonal displays; coordinate grocery sales promotions.

• Ensure merchandise is correctly priced, well‑stocked, rotated, and properly displayed; maintain clean and organized shelves.

• Maintain department standards and ensure compliance with operational requirements.

Team Leadership, Training & Scheduling

• Monitor employee productivity and evaluate job performance.

• Schedule employees to ensure adequate coverage and service levels.

• Maintain specific knowledge of duties performed by all department employees, including opening/closing, Dairy, and Frozen.

• Schedule, supervise, train, and assign duties to department employees.

• Train employees in store policies, sales processes, and record‑keeping procedures.

• Identify high‑potential employees and support their development and advancement.

• Initiate personnel actions including interviewing, transfers, promotions, and disciplinary actions.

• Maintain working knowledge of policies and guidelines within the Albertsons/Tom Thumb Employee Handbook.

Inventory, Ordering & Financial Controls

• Prepare sales and inventory reports; support physical inventory conducted every 6 months.

• Control inventory to ensure appropriate product quantity, quality, and freshness per division directives.

• Stock, rotate, and maintain back room and departmental product levels.

• Order grocery products and maintain inventory levels per division standards.

• Supervise reclamation processing and maintain in‑stock, organized conditions across all grocery areas.

• Control shrink and manage costs through proper rotation, storage, and product handling.

Safety, Compliance & Equipment Operation

• Ensure proper code‑dating and compliance with product rotation practices.

• Implement correct product preparation techniques.

• Use and operate related equipment including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Follow company, state, and federal safety and sanitation guidelines; promote compliance with all workplace safety rules.