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Customer Service
Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
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Perform daily reconciliation, accounting, and cash‑balancing functions.
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Monitor cashier accountability and report problems or shortages to management.
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Partner with Loss Prevention and frontend management to resolve cash and shrink issues.
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Assist Store Director with billing, invoices, and maintaining sales book, report sales to Division Office.
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Complete administrative duties (ordering supplies, using computer programs, managing email).
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Report attendance issues to management.
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Manage hiring processes: application review, interviews, postings, new hire onboarding, training, orientation, and records.
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Order and assign uniforms, nametags, and store supplies; maintain mail and office files.
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Serve as liaison with HR and Labor Departments, handle payroll and benefits administration.
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Coordinate and track leave paperwork (FMLA, disability, WC, military, etc.).
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Maintain personnel and medical files in compliance with company and legal requirements.
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Ensure minor employees have required work certificates and comply with labor laws.
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Ensure HIPAA compliance and confidentiality.
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Support safety activities and service award programs (where applicable).
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Support front‑end operations, answer phones, and act as overflow cashier as needed.
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Manage Service Desk operations (if applicable) and enforce dress and grooming standards.
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We are looking for candidates who possess the following:
Soft skills:
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Strong customer service orientation.
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Friendly, courteous, and professional demeanor.
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Good written and verbal communication skills.
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Ability to concentrate, handle interruptions, and work independently.
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Organizational and problem‑solving skills.
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Leadership skills and professionalism aligned with company core values.
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Positive public image and confidentiality awareness.
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Competencies:
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Cash handling, cash balancing, and reconciliation accuracy.
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Ability to audit, research discrepancies, and ensure compliance with procedures.
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Recruiting, interviewing, onboarding, and training coordination.
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Payroll processing and timekeeping compliance.
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Leave management (FMLA, disability, WC, etc.).
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Records management aligned with retention and confidentiality policies.
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Safety program coordination.
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Administrative operations using computer programs, email, and recordkeeping systems.
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Knowledge and Abilities:
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Thorough knowledge of cash balancing, company policies, payroll, benefits, and scheduling tools.
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Ability to perform basic math (addition, subtraction, percentages).
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Proficiency using calculators, phones, software, and electronic equipment.
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Ability to maintain confidentiality in HR and medical documentation.
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Ability to sit for long periods and perform physical movements such as bending, lifting up to 20 lbs, and general manual dexterity.
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Good attendance, mental alertness, and the ability to maintain personal and workplace cleanliness.
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Flexibility to work nights, weekends, and holidays.
We also provide a variety of benefits including:
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Competitive wages paid weekly
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Associate discounts
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Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
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Time off (vacation, holidays, sick pay). For eligibility requirements please visit my
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ACI Benefits:
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Leaders invested in your training, career growth and development
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An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
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About Albertsons

Albertsons
PublicGrocery company.
10,001+
Employees
Boise
Headquarters
Reviews
3.5
3 reviews
Work Life Balance
2.0
Compensation
3.5
Culture
1.5
Career
2.0
Management
1.5
25%
Recommend to a Friend
Pros
Fair treatment of employees
Better than competitors like Walmart
Kind interview staff
Cons
Toxic work environment
Poor management quality
High turnover rates
Salary Ranges
669 data points
L2
L3
L4
L5
L6
Senior/L5
L2 · Accountant L2
0 reports
$54,974
total / year
Base
$21,990
Stock
$27,487
Bonus
$5,497
$38,482
$71,466
Interview Experience
2 interviews
Difficulty
3.5
/ 5
Duration
14-28 weeks
Offer Rate
50%
Experience
Positive 50%
Neutral 0%
Negative 50%
Interview Process
1
Application Review
2
Phone Screen
3
Technical Interview
4
System Design Interview
5
Onsite/Final Round
6
Offer
Common Questions
Coding/Algorithm
System Design
Behavioral/STAR
Technical Knowledge
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