DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers by making product suggestions and engaging in suggestive selling techniques (telephone, in-store announcements, one‑on‑one interaction).

• Answer and respond to incoming calls appropriately; resolve customer complaints and elevate to Store Director as needed.

Store & Department Operations

• Responsible for total store operations in the absence of the Store Director.

• Assist with planning daily operations, monitoring production processes, and ensuring profitability according to company procedures.

• Ensure merchandise is correctly priced, displayed, rotated, and maintained for cleanliness and quality.

• Build promotional and seasonal displays; assist in coordinating grocery sales promotions.

• Maintain department standards and requirements, including correct code dating for all products.

• Control shrink, cost, and inventory to ensure correct quantity, quality, and freshness.

• Assist with ordering Grocery products per Division directives; supervise reclamation processing and maintain organized back‑room conditions.

• Implement proper product preparation techniques and operate related equipment (pallet jack, hand truck, cutters, scissors, knives, Sterilox machine).

Employee Leadership & Training

• Monitor employee productivity and ensure adequate coverage and service levels.

• Schedule, supervise, train, and assign duties to department employees.

• Train employees in store policies, sales processes, and record‑keeping procedures.

• Maintain working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.

• Communicate sales goals, department performance, and opportunities during meetings as needed.

Inventory, Receiving & Reporting

• Perform receiving duties: break down loads, verify orders using invoices, inspect product quality, report shortages, and rotate stock.

• Adhere to temperature standards, storage guidelines, and correct packaging techniques.

• Prepare sales and inventory reports; participate in physical inventory every six months.

• Maintain accurate department records, daily log sheets, sales and labor documentation, and other required paperwork.

Safety, Compliance & Sanitation

• Ensure compliance with retail labeling laws, federal/state regulations, company policies, and code‑dating requirements.

• Maintain proper temperature levels for all products.

• Ensure the safety, cleanliness, and sanitation of the work area, equipment, cooler, and displays.

• Comply with all workplace safety rules and regulations.

• Implement emergency procedures for equipment or software malfunctions.

Technology & Administrative Duties

• Operate computer software and electronic ordering systems to order product.

• Process administrative paperwork accurately and maintain required logs and compliance records.

Professional Standards

• Ensure compliance with company grooming and dress code standards.

• Perform all job duties safely, accurately, and with honesty and integrity.

• Perform other necessary and required duties as assigned.