Duties and Responsibilities Customer Service & Sales Support

• Maintains an enthusiastic customer‑focused atmosphere with fast and friendly service.

• Assists customers with product suggestions, special orders, and food preparation recommendations.

• Responds promptly and appropriately to incoming calls; resolves customer complaints and escalates to the Store Director when required.

• Engages in suggestive selling using telephone, in‑store intercom, and one‑on‑one interactions.

Food Preparation, Production & Equipment Use

• Demonstrates working knowledge of all department functions and assists with preparation, cooking, and serving of food items.

• Prepares sandwiches, salads, pizzas, hot/cold foods, and party trays following company standards.

• Implements correct and efficient product preparation, cooking, and packaging techniques.

• Safely operates department equipment including kitchen utensils, fryers, ovens (conventional/microwave/pizza), slicers, grills, food processors, scales, printers, and pallet jacks.

Case Presentation, Sanitation & Safety

• Maintains deli case cleanliness, visual appeal, and appropriate inventory levels.

• Ensures the deli department and all equipment are clean, sanitized, and maintain a safe working environment.

• Ensures proper temperatures are maintained during food preparation, display, and storage.

• Ensures work areas and the entire department meet sanitation and safety standards.

Staff Leadership, Training & Scheduling

• Assists in scheduling employees to ensure adequate coverage and service levels.

• Supervises, trains, coaches, and assigns duties to department employees.

• Helps identify high‑potential employees for advancement opportunities.

• Provides training on store policies, sales procedures, and record‑keeping requirements.

Operational Planning & Department Management

• Assists with daily operational planning and monitors production processes aligned with company procedures and profitability goals.

• Understands all opening and closing procedures for the department.

• Participates in preparation of sales and inventory reports.

• Assists with physical inventory conducted every four weeks.

Inventory, Stocking & Rotation

• Controls inventory to maintain adequate product quantity, quality, and freshness according to division guidelines.

• Stocks, rotates, and organizes product; maintains an organized and clean cooler.

• Enforces proper code‑dating practices for all department products.

• Builds displays, rotates product, and discards outdated or spoiled items.

• Implements seasonal and promotional displays; may oversee salad bar, wing bar, or burger bar operations (where applicable).

Receiving, Quality Control & Compliance

• Performs receiving duties including breaking down loads, verifying invoices, inspecting quality, reporting shortages, stocking, and rotating product.

• Adheres to temperature, storage, and packaging requirements for all incoming product.

• Accurately processes administrative paperwork and maintains required department records.

• Follows all company policies and guidelines as outlined in the Employee Handbook.