DUTIES AND RESPONSIBILITIES

Administrative Coordinator

Customer Service & Front-End Support

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Answer and respond to incoming calls professionally and efficiently.

• Support the Customer Service Center by covering breaks and lunches as needed.

Cash Handling, Reconciliation & Financial Controls

• Complete all phases of the reconciliation process, including preparing and proofing daily deposit slips and balancing accounts receivable.

• Monitor cashier accountability; research discrepancies and report issues to the Service Operations Manager and Store Director.

• Partner with Division Loss Prevention and front‑end leadership to resolve cash‑handling concerns and shrink issues.

• Maintain the sales book and report daily and/or weekly sales information to the Store Support Center.

Scheduling, Compliance & HR Coordination

• Report schedule violations promptly to the Store Director and appropriate department manager.

• Ensure minor employees are scheduled in compliance with state labor laws.

• Ensure compliance with HIPAA and confidentiality laws at the federal and state levels.

• Manage and retain employee HR records securely; maintain separate medical files in accordance with legal requirements.

• Ensure compliance with company records‑retention policies.

Recruiting, Hiring & Onboarding

• Review internal and external applications; conduct screening interviews and coordinate manager interviews.

• Administer the Job Posting Program, pre‑employment drug testing, and tax credit processes.

• Complete the new hire process, coordinate training, and conduct orientation sessions and other training programs.

Coordinate and maintain all recruiting activities including:

• Computer‑assisted application and hiring processes

• In‑store and external recruiting efforts

• Maintaining recruiting materials, applications, and policy sign‑off forms

• Retaining all interview and hiring documentation

Payroll, Benefits & Personnel Administration

• Serve as liaison between HR, Payroll, and Benefits departments.

• Assist employees and store management with payroll and benefits concerns.

• Submit and process payroll on a timely basis; maintain Time and Attendance reports, correction forms, schedules, and personnel records.

• Process reinstatements, terminations, personnel status changes, and leave/return‑from‑leave documentation.

General Office Administration

• Order and assign uniforms, name badges, and office supplies.

• Handle incoming/outgoing mail and manage the Administrative Coordinator email account.

• Maintain organized office files and ensure a clean, orderly office environment.

• Update breakroom HR communication boards and maintain all required legal compliance postings.

Recognition, Culture & Engagement

• Coordinate store‑level recognition programs to support employee morale and engagement.

• Support store leadership in promoting a positive, respectful work environment.

Additional Responsibilities

• Perform other necessary and required duties as assigned to support store operations and administrative functions.