DUTIES AND RESPONSIBILITIESCustomer Service & Sales

• Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly service.

• Assist customers by making product suggestions, filling special orders, and offering food preparation recommendations.

• Engage in suggestive selling and other sales techniques via telephone, in‑store intercom, and direct interaction.

• Answer and respond to incoming calls; resolve customer complaints and escalate to Store Director when necessary.

Bakery Operations & Merchandising

• Oversee and assist with all department duties, including preparation, packaging, and product display.

• Implement proper and efficient product preparation and packaging techniques according to company standards.

• Maintain bakery case cleanliness, visual appeal, accurate inventory levels, and proper product rotation.

• Build and maintain promotional and seasonal displays.

• Ensure all department areas, equipment, and tools are clean, sanitized, and maintained for a safe work environment.

• Ensure temperatures are maintained for all phases of preparation, storage, and display.

• Follow and maintain all opening and closing procedures.

Employee Leadership & Training

• Schedule, supervise, train, and assign duties to department employees to ensure adequate staffing and service levels.

• Train employees on store policies, sales processes, safety, and record‑keeping procedures.

• Identify and develop high‑potential employees for advancement opportunities.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions.

• Maintain working knowledge of policies outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory, Receiving & Reporting

• Control inventory to ensure adequate product quantity, quality, and freshness in alignment with division directives.

• Stock, rotate, organize, and maintain product in the cooler and freezer.

• Perform receiving duties: break down loads, verify invoices, inspect product quality, report shortages, rotate stock, and follow proper storage and temperature guidelines.

• Prepare sales and inventory reports; conduct physical inventory every 4 weeks.

• Maintain accurate department records and process administrative paperwork.

• Complete and monitor daily log sheets, Production Charts, Sales & Labor documentation, and all required logs.

• Control shrink and cost through proper rotation, handling, and production practices.

Safety, Sanitation & Compliance

• Ensure compliance with workplace safety rules, retail labeling laws, federal and state regulations, company policies, and code‑dating standards.

• Maintain safety, cleanliness, and sanitation of the sales floor, work area, freezer, cooler, prep area, equipment, and display areas.

• Ensure proper temperature maintenance, product signage, and accurate pricing.

• Implement emergency procedures in the event of equipment or software malfunctions.

• Ensure employee compliance with company grooming and dress code standards.

• Perform all duties safely, accurately, and with honesty and integrity.

Other

• Attend and participate in sales meetings; communicate goals, performance updates, and sales opportunities to employees.

• Perform other necessary and required duties as assigned.