Duties and Responsibilities Guest Experience & Brand Standards

• Create a welcoming environment; greet guests promptly and manage queues during peak times.

• Ensure beverages and food items meet recipe, temperature, and presentation standards every time.

• Resolve guest issues quickly and professionally; provide make‑goods/refunds within guidelines.

• Promote featured beverages and seasonal offerings; coach suggestive selling to lift average ticket.

Bar Operations & Quality

• Set up stations for opening, including calibration checks, milk and non‑dairy prep, pastry case set, and smallwares.

• Oversee beverage production flow to maintain speed of service and drink accuracy.

• Monitor cleanliness and maintenance of espresso machines, grinders, brewers, blenders, and refrigeration.

• Enforce food safety practices: thermometer use, milk shelf‑life, handwashing, allergen controls, and hold times.

• Maintain accurate labeling and date marking for all prep and ready‑to‑eat items.

People Leadership

• Lead by example on bar; coach baristas on beverage builds, sequencing, and customer engagement.

• Assist with interviewing, onboarding, and ongoing training; maintain skill checklists and certifications.

• Assign positions (order taker, bar, support, handoff, register) and rotate to balance workload and develop skills.

• Provide real‑time feedback and recognition; support performance conversations as needed.

• Foster a positive, inclusive, and safety‑first culture.

Inventory, Ordering & COGS

• Track milk, syrup, coffee, tea, pastry, and packaging usage to maintain optimal par levels.

• Place and receive orders; verify counts, rotate stock (FIFO), and minimize waste/spoilage.

• Audit high‑cost and limited items (e.g., seasonal syrups, RTD beverages) to prevent shrink.

• Prepare daily waste logs and recommend menu/production adjustments to reduce write‑offs.

Scheduling, Productivity & KPIs

• Help build weekly schedules aligned to traffic patterns and promotions.

• Monitor key metrics: transactions per labor hour, average ticket, on‑time handoff, and customer satisfaction.

• Conduct spot checks on recipe compliance and station setup to drive consistency.

• Complete opening/closing checklists and daily cleaning assignments.

Cash Handling & Compliance

• Ensure accurate cash management at registers and tips procedures; perform safe counts and till audits.

• Uphold company policies for coupon/discount use, age‑restricted items (if applicable), and void/refund controls.

• Safeguard sensitive areas (back room, milk walk‑in, syrup storage) and report discrepancies immediately.

Safety, Sanitation & Maintenance

• Enforce PPE and safe‑handling practices for hot liquids, sharps, and chemical usage.

• Maintain sanitation standards for equipment, drains, floors, and food‑contact surfaces; complete required logs.

• Report equipment issues promptly and coordinate service requests; maintain loaner plans when needed.

• Support emergency procedures for power outages, water issues, or equipment failures.

Communication & Administration

• Lead pre‑shift huddles covering promos, samples, and station priorities.

• Maintain up‑to‑date SOPs, recipe cards, and quick‑reference guides at the bar.

• Submit daily recap (sales, labor, incidents, waste, out‑of‑stocks) to Starbucks Manager and Store leadership.

• Partner with Front End and other departments for product tie‑ins (bakery, seasonal, and holiday events).

Other Duties

• Act as the Starbucks Manager when needed to ensure continuity of operations.

• Perform additional tasks as assigned by store or department leadership.

Skills and Qualifications

• Strong customer‑service orientation with confident, clear communication.

• Hands‑on knowledge of espresso‑based beverages, brewing methods, and café workflow.

• Proven ability to lead a team in a fast‑paced environment and coach to standard.

• Organized and detail‑oriented; comfortable with checklists, temperatures, and prep logs.

• Basic math skills for recipes, yields, and cash handling.

• Proficient with POS and handheld/ordering devices; able to learn new systems quickly.

• Flexible schedule availability, including early mornings, evenings, weekends, and holidays.

Physical Requirements

• Stand and move continuously for 6–8 hour shifts.

• Frequently lift and carry 25–40 lbs (milk crates, coffee, ice, and supplies).

• Regular bending, reaching, twisting; safe handling of hot equipment and cleaning chemicals.

• Work in warm/humid conditions near steam wands and ovens, and in cold storage as needed.

Work Environment

• Fast‑paced, guest‑facing coffee bar within a retail grocery store.

• Mix of front‑of‑house service, back‑of‑house prep, and refrigerated storage areas.

• Peak‑time intensity requiring strong coordination and communication.