Key AccountabilitiesE‑Commerce Operations Management

• Oversee daily E‑Commerce operations and overall picker performance.

• Ensure high‑quality product selection, including fresh produce and in‑code items.

• Verify customer orders are picked accurately, staged correctly, and ready for on‑time delivery.

• Audit order accuracy and completion rates.

• Achieve and maintain a minimum productivity standard of 90 picks per hour.

In‑Stock Management & Product Availability

• Partner with Store Director, department heads, the receiver, vendors, and Operations Managers to ensure product availability.

• Manage the re‑shop process to minimize out‑of‑stocks and substitutions.

• Forecast and manage future item demand.

• Participate in weekly Store Director and department manager meetings.

• Meet key fulfillment targets, including:

• 97% in‑stock shopping fulfillment

• Less than 3% out‑of‑stocks

• 0% missing items

• Collaborate with drivers and observe shopper workflows to ensure best practices are followed.

People Leadership

• Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.

• Schedule shoppers to support productivity, efficiency, and service expectations.

Customer Experience

• Proactively manage customer communication: respond to calls promptly and reach out as needed.

• Process customer refunds in a timely manner.

• Deliver exceptional service for drive‑up customers and contracted delivery agents.

Asset & Equipment Control

• Manage all E‑Commerce assets, equipment, and undelivered product to ensure accountability and compliance.

Systems & Reporting

• Use current computer applications to manage orders, communicate business directives, analyze data, and review operational reporting.