Duties and Responsibilities Customer Service & Guest Interaction

• Maintain an atmosphere of enthusiastic customer awareness with a focus on fast, friendly service.

• Assist customers by making product suggestions, filling special orders, and providing food preparation recommendations.

• Answer and respond to incoming calls professionally; resolve customer concerns and escalate to the Store Director as needed.

• Engage in suggestive selling and other sales techniques through telephone interactions, in‑store intercom announcements, and direct customer conversations.

Department Operations & Food Preparation

• Possess full knowledge of duties performed by all department employees; oversee and assist with preparation, cooking, and serving of food items.

• Implement proper and efficient product preparation and packaging techniques.

• Operate kitchen and deli equipment including utensils, fryers, conventional and microwave ovens, pizza ovens, slicers, grills, food processors, wrappers, scales, printers, and pallet jacks.

• Prepare sandwiches, salads, pizzas, hot and cold foods, and food/party trays according to company standards.

• Maintain deli case cleanliness, visual appeal, and appropriate inventory levels.

• Ensure proper sanitation, cleanliness, and appearance of all deli areas and equipment; maintain a safe working environment.

• Ensure food temperature compliance in all phases of preparation, display, and storage.

• Understand and follow opening and closing procedures for the department.

Merchandising, Display & Compliance

• Build displays, rotate product, and remove outdated or spoiled items.

• Implement and maintain effective promotional and seasonal displays.

• May oversee the operation and maintenance of salad bar and wing bar.

• Ensure accurate pricing, signage, and Country of Origin Labeling (COOL) when applicable.

• Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

• Enforce proper code‑dating procedures for all department products.

Leadership, Scheduling & Staff Development

• Schedule, supervise, train, and assign duties to department employees.

• Ensure adequate coverage and service levels through effective scheduling.

• Train employees on store policies, sales techniques, and record‑keeping procedures.

• Identify and develop employees with high potential for advancement.

• Monitor employee productivity and evaluate overall performance.

• Initiate personnel actions including interviews, transfers, promotions, and disciplinary actions.

• Maintain working knowledge of company policies and guidelines outlined in the Albertsons/Tom Thumb Employee Handbook.

Inventory, Ordering & Shrink Control

• Prepare sales and inventory reports; participate in physical inventory every four weeks.

• Control inventory to ensure proper product quantity, quality, and freshness; maintain inventory levels in accordance with division directives.

• Stock and rotate product; maintain and organize coolers.

• Perform receiving duties, including breaking down loads, verifying orders, inspecting quality, reporting shortages, stocking, and rotating product.

• Follow product temperature guidelines, storage requirements, and proper packaging techniques.

• Process administrative paperwork and maintain accurate department records.

• Accurately complete and monitor required daily logs, production charts, and sales and labor documentation.

• Control shrink and manage cost‑effectiveness.

Safety, Sanitation & Emergency Procedures

• Ensure compliance with all workplace safety rules and regulations.

• Maintain safety, cleanliness, and sanitation in the sales floor, work area, freezer, cooler, equipment, cutting boards, and display areas.

• Implement emergency procedures for equipment or software malfunctions.

• Perform all duties with safety, accuracy, honesty, and integrity.

Additional Responsibilities

• Attend and actively participate in sales meetings; communicate sales goals, performance expectations, and opportunities to the team.

• Perform other necessary and required duties as assigned.