Job Description: Responsibilities:

1/ Answer calls during office hours using english language and local language - re-transmit data/request from/to customer
2/ Collect airline reliability data such as flight hours and flight cycles for each airplane, technical incidents reports, delay report, and translate in English (if necessary) and generate monthly reliability reports; use primarily the Skywise FS tool
3/ Follow-up on the OEB (operation Engineering Bulletin) available in Airbus World and Monitored Retrofit
4/ Request and follow-up permanent or temporary access passes/airport passes/apron passes for Airbus SCY and visitors
5/ Update and maintain accurate customer contact data with both FS station and Airbus Databases using Sales Force
6/ Event management: Organize meetings, catering, events, event agenda and visitor logistics; collaborate with the FS station and Airbus.
7/ Visit airline technical departments to collect/review technical and support issues and provide synthesis report for each issue to Customer Support team
8/ Provide a status report to the airline logistic and material department on spares issues. Investigate with customer spares organisation status on issues
9/ Fill in technical issues into the Tech Request Tool
10/ Fill-in Technical documentation requests into Tech Request tool template in order to amend/question documentation, based on airline request and/or mistake found during operation
11/ Update or contribute to update Field Service report in Salesforce, based on airline topics/activities

Soft Skills:

Ability to meet deadlines and take ownership of the role.

Excellent communication skills & ability to work on own initiative

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus China Limited:

Employment Type:

Permanent-------

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsomairbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.