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About the Role

Satair is looking for a Process Performance Manager to join our team in Herndon, Virginia. In this role you will lead the execution of Performance Management and Continuous Improvement across regional Operations. This role acts as a strategic process consultant to drive customer-focused improvements, analyze end-to-end Repair and tooling scopes to resolve operational pain points and increase process transparency.

Meet the Team

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it's needed and where it's needed, so people all over the world can connect.

Your Working Environment

The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

How We Care for You

Financial Rewards

• Competitive base salary
• Incentive compensation which may include profit sharing schemes
• Retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

Work/Life Balance

• Paid time off including personal time, holidays and a generous paid parental leave program

Health & Welfare

• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages

Individual Development

• Upskilling and development opportunities through our global Leadership University
• Unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
• Opportunity to participate in accelerated development programmes and both national and international mobility

Primary Responsibilities

1. Product Leadership & Operational Performance (50%)

• Launch and lead data-driven improvement missions to resolve customer irritants and operational pain points
• Translate customer satisfaction expectations into operational targets and lead specific customer performance improvement plans
• Act as a Process Consultant for project leaders and sponsors, utilizing both "hard" (analytical) and "soft" (change management) tools to support organizational transitions
• Design and maintain current-state business processes while developing target future-state models for the repair supply chain
• Generate and develop Monthly Business Scorecards for both Tooling and repair regional Operations, ensuring transparent reporting of financial and operational KPIs
• Use SAP and Skywise data to run root-cause analysis on missed opportunities and implement corrective actions
• Drive regional performance improvement with Senior Leadership and global Satair team to resolve collective pain points and customer irritants
• Establish and maintain data products and Skywised based Dashboards jointly with a global team
• Act as the departmental Business Owner of the tool "Freshdesk"

2. AOS Deployment & Process Improvement (25%)

• Lead the deployment of Airbus Operating System (AOS) bricks (SQCDP, PPS, KPI Tree, etc.) and Full Process Mapping in line with Lean standards
• Act as an IT-savvy change agent to support the digitalization of manual processes and make monitoring processes leaner
• Act as the primary link between Repair Service Management, Satair AOG, Quality, and Account Directors to align functions around improvement goals

3. Skill Development & Training (15%)

• Identify, formalize, and secure the skills and competencies required to support all product lines and AOS maturity
• Lead the training and development of resources to ensure the team can effectively manage operational needs

4. Other Duties (5%)

• Support ad-hoc strategic initiatives and cross-functional projects as assigned
• Up to 5% ad hoc tasks to support the strategic goals of Process and Improvement Team

Qualifications

Education

Required

• B.S. degree in Engineering, Aeronautics, Supply Chain, or an equivalent combination of education and extensive relevant experience

Preferred

• Master's degree

Experience

Required

• Minimum 6+ years working experience in Customer Order Management or Supply Chain or similar specifically within a service oriented environment
• Professional and practical insight and experience with purchasing and logistics
• Working knowledge of SAP, Google Workspace, and Skywise
• Strong data analysis: PC literacy, including word processing, spreadsheets and database use
• Knowledge of and experience utilizing Lean Six Sigma methodologies

Preferred

• Project Management
• Lean Six Sigma

Licensure/Certifications

Required

• None

Preferred

• None

Qualified Skills

Knowledge, Skills, and Demonstrated Capabilities

• Comply with Satair's mission, values and Company Management System
• Comply with Satair's guidelines on Ethics & Compliance
• Understanding, sharing and living of Satair's values and rules
• Respect Satair's processes and procedures agreed per function
• Participate in optimizing Satair's business procedures by applying existing Satair's IT systems
• Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
• Have an inter-cultural understanding
• Participate in occupational safety and health efforts
• Contribute towards a positive and inspiring working environment
• Structured personal drive and service minded
• Good business acumen
• Negotiation skills

Communication Skills

• Strong communication skills, both written and verbal, in English are required
• Fluency in an additional language is highly desirable

Complexity of the Role

• Relations across functions and with all stakeholders
• Ability to work in an international context
• Extrovert and good communicator
• Ability to track progress and follow-up where necessary
• Ability to work under pressure & multi-task

Level of Decision Making

• Operates at Strategic, Tactical (Tool Planning), and Operational (Order/Repair Management) levels

Travel

• Less than 10% Domestic and International

Work Authorization & Clearance

• Authorized to work in the US
• Able to work in US without current or future need for visa sponsorship
• Clearance: NONE

Organizational Information

Reports Directly To: Head of Tooling and Repair Services Americas

Direct Reports: No

Exempt Reports: 0

Non-exempt Reports: 0

Job Dimensions

• Customer Satisfaction Scorecard
• Team KPI (revenue, volume)

Nature of Contacts

• Maintain customer and supplier relationships as well as internal stakeholders including service management, planning, warehouse and quality

Physical Requirements

Work Schedule: Onsite 60% / Remote 40%

Vision: Able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings

Hearing: Able to participate in conversations in person and via teleconference or phone and to hear