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JobsAirbnb

Senior Market Manager, Services

Airbnb

Senior Market Manager, Services

Airbnb

Río Grande, Mexico

·

On-site

·

Full-time

·

1mo ago

Compensation

MX$1,200,000 - MX$1,500,000

Benefits & Perks

401(k) matching

Generous paid time off and holidays

Comprehensive health, dental, and vision insurance

Professional development budget

Parental leave

Healthcare

Learning

Parental Leave

Required Skills

PostgreSQL

Python

JavaScript

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

This opportunity is offered as a 12-month fixed term contract.

The Community You Will Join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make: As a Senior Market Manager, you will be focused on bringing differentiated service products to life through acquiring untapped, unique supply in the services market to provide positive experiences for Guests and Hosts in your assigned territory.

Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned territory by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day:

  • Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships

  • Proven ability to handle operational complexity and ability to maximize the impact of resources

  • Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals

  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales

  • Prospect and onboard new, high-quality supply in your assigned geography

  • Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients

  • Develop deep knowledge of Services partners and become the go-to source for all information relating to relevant market trends and market dynamics

  • Work across Airbnb internal teams, including country managers, regional teams, and business

  • Engage with strategic B2B partners to build long-term relationships

  • Anticipate barriers, market shifts and trends, and lead proactive solution development; apply critical thinking to recommend standards and operating strategies that mitigate risk and propel growth given resource requirements.

  • Hold regular optimization calls and business reviews with your partners

Your Expertise:

  • 8+ years of relevant experience

  • Exceptional ability to organize, lead and meticulously execute on large-scale projects with company-wide impact

  • Operates with a growth mindset and has a very strong bias for action

  • Interprets internal or external business issues and recommends best practices for the larger team and a strategic portfolio across distinct and varying market stages

  • Ability to influence product, policy, and other cross functional stakeholders

  • Navigates and overcomes organizational barriers by establishing trust, influencing decision-making, and bringing together diverse perspectives to drive alignment and progress

  • Comfortable and skilled at regularly interfacing with senior management (Director, Regional Director)

  • Utilizes knowledge of key business drivers and the factors to drive results

  • Executes flawlessly and autonomously

  • Proven ability to handle operational complexity and ability to maximize the impact of resources

Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is monthly, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.

Mexico Monthly Pay Range**$100,000—$125,000** MXN

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About Airbnb

Airbnb

An online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.

5,001-10,000

Employees

San Francisco

Headquarters

$75B

Valuation

Reviews

4.2

9 reviews

Work Life Balance

4.2

Compensation

4.0

Culture

4.1

Career

3.0

Management

4.0

78%

Recommend to a Friend

Pros

Flexibility and work-life balance

Good pay and compensation

Great leadership and bosses

Cons

Dealing with difficult guests

Guest-related damages and messes

Stressful situations with complaints

Salary Ranges

16 data points

L2

L3

L4

L5

L6

Senior/L5

L2 · Financial Analyst L2

0 reports

$211,250

total / year

Base

$84,500

Stock

$105,625

Bonus

$21,125

$147,875

$274,625

Interview Experience

9 interviews

Difficulty

3.4

/ 5

Duration

14-28 weeks

Offer Rate

44%

Experience

Positive 44%

Neutral 34%

Negative 22%

Interview Process

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

System Design Interview

5

Behavioral Interview

6

Onsite/Final Round

Common Questions

Coding/Algorithm

System Design

Behavioral/STAR

Technical Knowledge

Culture Fit