Job Purpose Product Tower’s IT Delivery Lead is responsible for planning, executing, and delivering complex product development projects that align with AIG Sompo’s business objectives. Acting as the primary liaison between business stakeholders, IT teams, and external partners, you will ensure solutions for products are delivered for agreed scope, on time, within budget, and meet quality standards.

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• Key Responsibilities• Serve as the day‑to‑day owner of assigned IT product development projects, coordinating all activities and communications.
• Lead requirements gathering workshops, document business and technical requirements, and secure stakeholder approval.
• Develop and maintain project roadmaps, detailed project plans, budgets, and risk/regression registers.
• Facilitate cross‑functional collaboration among development, infrastructure, security, QA, and operations teams.
• Drive process improvements and adopt best practices (e.g., DevOps, CI/CD, Agile).
• Support procurement processes, including RFP preparation, vendor evaluation, and contract negotiations.
• Oversee technical integration efforts with third‑party systems and internal platforms.
• Ensure alignment of solutions with enterprise architecture, information security, and compliance standards.
• Manage change control, issue resolution, and escalations in a timely manner.
• Coordinate and govern User Acceptance Testing (UAT), ensuring comprehensive test plans, scenarios, and sign‑off.
• Mentor and provide guidance to business analysts, project coordinators, and junior team members.

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Key Relationships

• Internal• Business Stakeholders (e.g., Product Owners, Department Heads)

• Software Development & Engineering

• Infrastructure & Operations

• Enterprise Architecture & Security

• QA/Test Teams

• External• Technology Vendors & Service Providers

• System Integrators & Consultants

Required Skills & Experience:

Education:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Experience:

• 8+ years of progressively responsible experience managing and delivering IT projects.
• Proven track record in both Waterfall and Agile (Scrum/Kanban) delivery methodologies.
• Experience working with on‑shore and off‑shore development teams.
• Familiarity with integrated enterprise systems (ERP, CRM, APIs, cloud services).

Technical & Professional Skills:

• Excellent analytical, problem‑solving, and decision‑making abilities.
• Strong interpersonal and communication skills (verbal and written).
• Effective stakeholder management and relationship‑building skills.
• Ability to multi‑task, prioritize, and meet tight deadlines.
• Solid understanding of SDLC, DevOps practices, and ITIL principles.
• Proficiency in project management tools (e.g., Jira, MS Project, Confluence).

Languages:

• Fluent in Japanese (both written and spoken).

• Read and respond to English documentations and emails without difficulty.

Attributes:

• Self‑motivated, results‑oriented, and able to work with minimal supervision.
• Adaptable to changing priorities and new technologies.
• Strong organizational and time‑management skills.

Why Join Us?You’ll play a pivotal role in shaping AIG Sompo’s product development IT initiatives, driving innovation, and collaborating with diverse teams to deliver high‑impact solutions that propel AIG Sompo’s business forward and directly contribute to company’s revenue growth. If you thrive in a dynamic environment and have a passion for excellence in project management, we’d love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

IT - Information Technology:

AIG General Insurance Company, Ltd.