Claims IT Business Analyst

• GenAI

Be part of something groundbreaking

At AIG, we are making long-term investments in a brand-new,innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you.

Who we are

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.

• At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation.

As a Claims IT Business Analyst:

• GenAI will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.

How you will create impact

The Claims IT Business Analyst will serve as a critical bridge between Global Claims Operations, Product, and Technology to enable delivery of the Claims by AIG Assist (GenAI) program. This role will translate business priorities into actionable requirements, drive process optimization, and ensure GenAI capabilities are operationally viable, compliant, and aligned to the Claims Technology North Star.

The analyst will support end-to-end delivery across use cases such as FNOL intake, coverage analysis, document summarization, and adjuster workflow augmentation, ensuring measurable improvements in cycle time, accuracy, and adjuster experience.

What you need to know:

Business & Process Analysis

• Partner with Claims SMEs (US, UK, and EMEA) to document current-state workflows, pain points, and value opportunities

• Define future-state GenAI-enabled processes with clear control points, human-in-the-loop steps, and audit requirements

• Quantify business value (cycle time reduction, touchless rates, leakage avoidance, adjuster productivity)

Requirements & Delivery

• Elicit, document, and prioritize epics, features, and user stories aligned to Product roadmap

• Translate GenAI use cases into functional, non-functional, data, and compliance requirements

• Support backlog refinement, sprint planning, UAT, and release readiness

• Define acceptance criteria and success metrics for each use case

Data & Controls

• Identify required data elements, source systems, and integration points (e.g., One Claim, document repositories, legacy in-country policy/claims systems)

• Ensure alignment with model governance, privacy, and regulatory controls

• Partner with Data, Info Sec, and Legal to operationalize safe GenAI usage

Stakeholder Engagement

• Act as the single point of coordination between Claims Ops, Product, IT, and Data Science

• Facilitate workshops, design sessions, and playback reviews with senior stakeholders

• Provide clear executive-level updates on scope, risks, and value realization

Adoption & Value Realization

• Gather information to help support KPIs and telemetry measurement for GenAI outcomes

• Support change management, training content, and adjuster onboarding

• Help track benefits against business case and identify optimization opportunities

What we’re looking for:

Required Experience

• 7+ years as a Business Analyst in Claims, Insurance, or Financial Services

• Proven experience delivering AI/GenAI, automation, or advanced analytics solutions in production

• Deep understanding of Claims workflows (FNOL, coverage, liability, payments, litigation)

• Strong Agile delivery experience (backlog management, user stories, UAT)

• Experience working with cross-functional global teams and senior stakeholders

• Demonstrated ability to translate complex technology into business value

Preferred Experience

• Exposure to LLM-based solutions, prompt workflows, or human-in-the-loop AI

• Experience with One Claim or core claims platforms

• Familiarity with model governance, explainability, and regulatory controls

• Background in process re-engineering and operating model design

• Working knowledge of data concepts (metadata, lineage, quality controls)

Key Competencies

• Business value orientation with strong analytical rigor

• Structured problem solving and process decomposition

• Executive communication and stakeholder influence

• Ability to operate in ambiguity and drive clarity

• Change leadership and adoption focus

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

IT - Information Technology:

AIG PC Global Services, Inc.