Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service are how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of Agilent Liquid Chromatography /Molecular Spectroscopy systems. Our varied product lines include hardware, software, networking products, and operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repairs.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may affect product performance.

• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.

• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.

• May train other field engineers and customers in the solutions.

• May qualify leads.

• Candidate must be willing and able to travel overnight.

• Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Territory Coverage

• The ideal candidate will reside in Illinois and the Chicago area.
• The position requires an active driver's license.
• Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory.
• Territory: IL, covering WI, MI, and IN as needed.

Qualifications

• Bachelor's or master’s degree within the science field – e.g., chemistry, analytical chemistrybiochemistry, biotechnology, or similar, or relevant work experience.

• 1-2+ years of experience as a field service representative or experience as an end user of the spectroscopy and liquid chromatography instrumentation.

• Experience with troubleshooting and problem-solving.

• Spectroscopy and/or Liquid Chromatography background with instruments such as a Cary UV-Vis, an Agilent 3500 UV-Vis, an FTIR, and 1260/1290 LC is highly preferred.

• Experience with the Agilent solutions is desired but not essential.

• Verbal and written communication is clear, respectful, and timely.

• This is a field position, and the candidate is expected to travel and visit customers with the ability to travel up to 30% within the territory.

• Valid Driver's License required.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 18, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date:

Job Function:

Services & Support: