Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Key Responsibilities

Accountable for the success of the overall Enterprise service delivery program.

Develop critical relationships with customers to promote satisfaction, understanding and comprehension with the services and ultimately gain retention and dedication.

Work closely with multiple internal parties to ensure detailed communication, blocking issues and follow-through so that customers are guaranteed a smooth journey and cheerful experience with Agilent.

Provide cross-functional team leadership that is in line with Agilent policies and procedures.

Lead customer physical inventory and asset tagging activities. Daily management of laboratory equipment as per the existing procedures.

Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.

Perform administrative activities with suppliers (contracts, purchase orders, payments, performance evaluation, and others).

Schedule activities – make and monitor schedule for Preventive Maintenance, Calibration and Qualification, insure the timely delivery of these activities. Follow and report progress of services to the team.

Service call – contact vendor/Agilent service engineer and help the service engineer to identify the problem.

Responsible for costing customized solutions and ensuring implementation within budgets.

Responsible for managing performance indicators and financial control of the assigned account(s).

Ability to travel, up to 50%.

Qualifications

Qualifications

Bachelors Degree required.

2+ years experience working in a scientific or quality control lab or comparable experience.

Knowledge and experience in project management.

Previous experience being part of a remote team and remote customer base.

Ability to quickly identify customer goals and propose creative solutions.

Outstanding written and verbal communication and organizational skills,

Excellent analytical, leadership, and problem-solving skills.

Excellent ability to build and foster good relationships.

Ability to balance challenging priorities.

Self-motivated and directed individual.

Advanced knowledge of Excel, Smartsheet and the ability to learn other tools that will be utilized in this role.

Experience with deploying and delivering Asset Performance Management Projects.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

50% of the Time

Shift:

Day

Duration:

No End Date:

Job Function:

Services & Support: