Job Description Job Title: Business Process Associate

Location: Manesar-Gurgaon, HR

Work Mode: On-site Only / 5 Days from Office

Shift: Rotational (General, Evening & Night / 7 days Operation Support)

Job Summary

We are seeking a detail-oriented and customer-focused Operations Support Associate to join our back-end operations team. This role is ideal for professionals experienced in managing inbound/outbound communications, process documentation, and operational support. The candidate should possess strong analytical skills, excellent service orientation, and the ability to work effectively in enterprise systems.

Key Responsibilities

• Respond to external inquiries as well as internal inquiries related to operational processes, travel, EHS, and support requests. Initiate outbound calls or notifications for follow-ups and escalations.
• Identify and communicate process improvement opportunities to management.
• Perform routine administrative and customer service tasks using prescribed procedures.
• Log and escalate operational issues; draft detailed reports and ensure timely submission to stakeholders.
• Maintain accurate data for analysis, forecasting, and performance tracking.
• Share knowledge with peers and actively participate in eliminating knowledge gaps.
• Stay updated on process changes and new functionalities to ensure proactive support readiness.
• Participate in regular reviews, contribute ideas for issue resolution, and provide necessary updates.
• Maintain and update process documents, escalation matrices, and contact rosters in compliance with internal standards.
• Cleanse and standardize data to ensure quality and compliance with company policies.
• Utilize enterprise platforms and tools for tracking and reporting.
• Generate periodic reports on operational trends, system performance, and compliance metrics. Support audits and executive reporting needs.
• Collaborate with internal teams to ensure smooth issue resolution.

Required Skills

• Experience working in rotational shifts, including night and evening shifts.
• Excellent verbal and written communication skills for engaging with internal stakeholders and gathering requirements.
• Ability to effectively communicate using the English language
• Strong customer service and interpersonal skills.
• High computer literacy and adaptability to new software and mobile applications.
• Strong analytical and decision-making abilities.
• Attention to detail and active listening skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage sensitive situations with professionalism and urgency.
• Strong planning and organizational skills.
• Ability to resolve straightforward issues within defined processes.
• Comfortable working in a dynamic, global environment (multi-cultural, multi-functional, remote settings).

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• 1 to 5 years of relevant work experience.

Qualifications

Bachelor's or Master's Degree or equivalent.
Post-graduate, certification, and/or license may be required.

Generally, requires 1 to 5 years of relevant work experience..

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

No

Shift:

Day

Duration:

No End Date:

Job Function:

Administration