Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About the Role

Own and drive the end-to-end renewal process, from customer outreach and negotiation through final confirmation. You will partner closely with Customer Success, Sales, and Finance to retain contracts, maximize ARR, and identify growth opportunities within existing accounts.

This role plays a critical part in ensuring predictable renewals, strong customer relationships, and continuous process improvement.

Key Responsibilities

• Own the renewal lifecycle end-to-end, including outreach, negotiation, and contract confirmation
• Partner cross-functionally with Customer Success, Sales, Finance, and Legal to retain customers and support account growth
• Negotiate renewal terms that align customer needs with company objectives
• Maintain an accurate rolling 90-day renewal forecast by segment and/or territory
• Proactively identify expansion signals and generate upsell, cross-sell, and add-on opportunities
• Improve and evolve the renewals playbook to maximize retention and ARR
• Manage and resolve escalations related to contracts, pricing, and negotiations
• Identify process gaps and drive efficiency improvements

Requirements

• *3+ years of experience in a client-facing role, preferably within SaaS

• Strong communication, collaboration, and relationship-building skills
• Committed perspective with a high degree of ownership and accountability
• Proven negotiation, presentation, and closing abilities
• Self-motivated, proactive, and a strong great teammate

Nice to Have

• Proven experience owning the renewal process end-to-end
• Experience working cross-functionally with Sales, Finance, Legal, and Customer Success
• Experience managing rolling renewal forecasts by segment or territory
• Track record of identifying and accomplishing expansion opportunities
• Experience handling complex contract negotiations and blocking issues
• Empathetic, customer-focused approach with a creative, problem-solving attitude

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.