Scaled Customer Account Manager

About the Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As a Scaled Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across DX solutions. In addition, you can expect to be working very closely with the respective sales teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.

What You Will Do

Account Management:

• Guide customers through onboarding and implementation by coordinating with delivery teams
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact

Relationship Management:

• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value

Solution Expertise:

• Knowledgeable of key product use cases and expected outcomes—to guide customers toward best-practice adoption

Customer Health and Forecast Discipline:

• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health

Value Realization:

• Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)

Growth Identification & Expansion:

• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment

What You'll Need to Succeed

• A minimum of 5 years' prior customer success, account management, or sales experience from a high-tech (SaaS) company
• Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions
• Experience developing strategies on assigned accounts to fully leverage technology solutions
• Experience leading projects from conception to closure and using internal resources to get things done
• Ability to build trusted relationships with executive sponsors and end users
• Experience running a full sales cycle
• Strong written and verbal communications
• Bachelor's degree or equivalent practical experience

Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.

• U.S. pay range: $135,200 -- $234,150 annually
• Colorado pay range: $149,400 - $216,300

Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices

California:

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least Feb 27 2026 12:00 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.