About Adobe

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Details

• Location: KAFD, Riyadh
• Hours of work: 40 hours per week
• Application timeline: Starting day month for approx. 4-6 weeks

The Opportunity

Adobe is transforming how the world's leading brands engage with their customers. As more large enterprises invest in Adobe Experience Cloud solutions, we're looking for strategic and high-powered technical talent to join our fast-growing team in Riyadh and help our customers unlock the full potential of their digital strategies.

As a Technical Account Manager (TAM), you'll be a trusted advisor to some of the Middle East's most influential organisations. You'll build strategic relationships and deliver tailored technical services that keep Adobe solutions running at peak performance, while driving adoption of new capabilities that deliver measurable business impact.

This role suits someone who thrives at the intersection of technology and strategy. You'll engage with interested parties from developers to senior executives, navigating complex ecosystems, prioritising initiatives, and championing guidelines. If you're passionate about accelerating transformation at scale and crafting the future of digital experiences in the Middle East, this is your opportunity!

What You'll Do

• Be a central point of contact while ensuring high levels of customer satisfaction
• Maintain regular communication with external and internal teams, managing expectations
• Engage with Director and VP-Level executives to translate business needs into technical and operational plans
• Coordinate and drive efforts to optimise product performance and customer adoption
• Lead and guide customer through complex environment changes and upgrades
• Supervise the management of technical critical issues and customer concerns
• Share proactive notifications and recommendations of upcoming releases and possible impact
• Lead customer check-ins and participate in quarterly business reviews
• Deliver proactive status updates, deliverables and guidelines
• Continually develop both technical and soft skills individually

What You Need to Succeed

• Bachelor's Degree in related field of the technical industry or equivalent experience
• At least ten years of full-time experience in consultative, development, customer support and/or related role in marketing technology
• Very strong written and verbal communication skills in English a must, and Arabic language would be advantageous
• Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
• Demonstrable ability to adapt to new technologies and learn quickly
• Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
• Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling Experience
• Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront

Education and Experience Requirements

• Education requirement: Degree or equivalent qualification/experience
• Experience requirement: Minimum 5 years in SaaS, Consulting or Technology environment

Benefits

• Private medical insurance
• Employee stock purchase plan
• Holiday & global well-being days
• Allowances plus many more

Equal Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us!