About the Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Responsibilities

• Working cooperatively with Team members of other Adobe teams such as TAMs, Premier Support Teams, Engineering, Technical operations, and Deliverability.
• To provide dedicated support during important customer events while coordinating with internal Teams and ensure smooth functioning of client's environment to minimize the risk of Interruption of service.
• Manages all communication with the appropriate level of etiquette, timeliness and integrity, whilst working towards achieving agreed operational targets.
• Understanding of critical issue handling procedures.
• Review of customer's environment to assess their technical readiness to achieve business and technical objectives. Map product capabilities to high use cases
• Identify gaps, risks and opportunities to provide recommendations, mitigation strategies and next steps.
• Understands how the technology works and understands a client's implementation from a functional standpoint. Describe and demonstrate product features and capabilities
• Documentation of latest release updates, bug fixes, security fixes and tutorials for effective communication to Adobe's customers.
• Demonstrate ownership and willingness to work on any assigned task in a timely manner.
• Accountable for personal achievement against performance targets including ticket resolution, responsiveness and turnaround time, aging and ticket quality.
• Participation in Business Intelligence processes including taking an active role in Knowledge base document creation.
• Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps
• Manage incidents professionally and within stated timelines
• Assist in special projects and other duties as assigned

Work Environment

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you are looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Equal Opportunity & Accessibility

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.