Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Automation Architecture

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams is essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations.

• Working knowledge of Ansible, Python, Terraform, Power Shell, Unix shell, SQL, VB Scripting and/or other programming or scripting languages

• Work with the onshore counterpart and be as a point of contact for all automation related activities

• Proactively work with the deliver team to identify opportunities of improvement

• Handle a team of automation scripters, balancing the work effort

• Have a broader perspective of understanding of technologies / market driven initiatives / out of the box automation available.

• Work with tools team / reporting team / knowledge management team collaborate to identify and test automations, before moving to production

• Strong verbal and written communication skills with the ability to express complex ideas, designs and issues to both technical and non-technical team members

• Ability to work well in a cross-functional team environment with a focus on exceptional service delivery

Skills Required:

• Operating System: Linux, Windows

• Container Technologies: Open Shift, Docker, Kubernetes

• DevOps Tools: Chef, Jenkins

• Cloud Platforms: Azure, AWS, Google Cloud.

• Deep Knowledge of SOA Architecture.

• Deep knowledge and experience in automating/scripting Middleware and Infrastructure

• Scripting Languages: Ansible, Python, Terraform, Power Shell,(Detailed knowledge of either of them is a must)

• Knowledge of AWS Cloud Formation is a must

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills.
• Monitor and evaluate team performance to ensure alignment with operational goals.

Professional & Technical Skills:

• Must Have Skills: Proficiency in Automation Architecture.
• Strong understanding of system integration and automation tools.
• Experience with incident management and problem resolution processes.
• Familiarity with change management practices and Request for Change implementation.
• Ability to analyze and document technical processes for knowledge sharing.

Additional Information:

• The candidate should have minimum 5 years of experience in Automation Architecture.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.