Skill required: Order to Cash

• Sales Order Processing

Designation: Order to Cash Operations Specialist

Qualifications: BCom **Years of Experience:**7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do?

The Role:

• The incumbent must be expert in end-to-end order to cash lifecycle and will be responsible for
• Managing team of 30-35 FTEs for end to end process for OTC/Sale
• The role is also expected to perform the smooth transition for all OTC and Sales operations subprocesses.
• He / She must have independently managed the Order to Cash process for international client, worked in BPO organization in a prior assignment(s) at least 7-8 years out of 12-14 years
• Having end-to-end OTC process expertise
• Efficiently delivering the service for end-to-end OTC process which includes Billing, Cash applications, AR ledger Reconciliation, Master data Management, month end reporting, Cash forecasting.
• The role is also expected to perform the smooth transition for OTC sub-processes.
• He / She must have independently managed the order to cash for international client, worked in BPO
  organization in a prior assignment(S) at least 7-8 years.

Functional Responsibilities:

• Complete understanding of various AR reconciliation, Order management, Billing, Disputes and
• Master data management.
• Prepare and post journals with prior approvals from clients/team leads.
• Manage OTC teams and processes in accordance with documented procedures and policies
• Participate in the weekly, monthly governance call and manage the status call.
• Lead the resolution of complex or sensitive issues from client, senior management, or customer
  queries on a timely basis.
• Managed disputes related to billing and order management by interacting with customers
• Drive quality and process controls in OTC to ensure smooth operations.
• Interact with client SMEs, Lead for daily work and process related issues and work on open items
  resolutions received, raise appropriate queries if required to clients and 3rd parties
• Must possess good communication skills both e-mail and oral
• Participate in the weekly/daily calls with Client SMEs and ensure timely action on pending action items.
• Drive improvements, transformations, work closely with internal and external stakeholders to deliver
  productivity targets.
• Generate lean ideas and improvements in process and delivering the improved process controls,
  productivity, accuracy.What are we looking for? •Client Management
• Order to Cash (OTC)
• Contract management

People Management Responsibilities:

• Supervise and manage an OTC team with multiple sub-processes, approximately 25-30 team
  members, ensuring communication and coordination across teams
• Closely work with Team leads and SMEs to drive the business transformation, process improvement
  projects.
• Facilitate interactions between team members and business to promote cross-functional ways of
  working and promote seamless hand-offs
• Work with the supervisor to manage direct reports’ goals and objectives,
• Regular monthly discussion with team members to set the right expectations, provide required
  coaching and feedback on real time basis.
• Evaluate the performance on timely basis to avoid impact on process and people.
• Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction
  skills
• Monitor and drive capacity utilization by balancing the process and people aspect.
• Supervise and resolve people issues on timely basis and drive the team towards collective goal of
  the process.
• Foster Client & Accenture culture and values
• Driving productivity and transformation initiatives
• Microsoft Excel
• Microsoft Excel VBA Programming

Qualifications:

• Minimum 12-14 years of OTC experience out of which must have spent last 6-8 years in BPO
  industry managing international client @ lead roles.
• Minimum bachelor’s degree in finance accounting with CA/CMA intermediate.
• Good knowledge of Account Reconciliation process (Credit Card Accounts /Cash /GL Accounts /
  Balance sheet Accounts/ Miscellaneous store accounts) concept and variance analysis.
• System & applications
• Experience of working in SAP S4 Hana ERP, Blackline would be preferred and added advantage.
• Sound knowledge of MS Excel & word.
• Having advanced excel knowledge would be an added advantage.
• Communication & Interpersonal skills
• Ability to interact with customers for daily operational activities with client SME
• Excellent in communication skills both oral and written as need to interact with customers/internal
  stakeholders via calls and e-mails.
• Closely work with team lead to drive process/organizational initiative
• Must be able to communicate both orally and in writing with client Reconciliations SME and 3rd
  parties involved and can raise timely and accurate queries. Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

BCom

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

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