Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Site Reliability Engineering

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, ensuring the seamless operation of our world-class systems, and utilizing your exceptional communication skills to address and resolve issues effectively. You will leverage your deep product knowledge to interpret client concerns and design tailored solutions, contributing to the overall quality and reliability of our services.

Roles & Responsibilities:

• Reliability and Performance: Monitor and optimize system uptime, latency, and throughput to meet SLOs and SLIs.
• Incident Management: Lead incident response, manage escalations, perform root cause analysis (RCA), and drive postmortem reviews.
• Automation and Tooling: Develop CI/CD pipelines, automate infrastructure management, and eliminate manual toil through scripting and orchestration.
• Monitoring and Observability: Implement metrics, logging, and tracing frameworks (Prometheus, Grafana, ELK, Datadog) to gain real-time visibility into distributed systems.
• Capacity Planning: Conduct resource forecasting, design scalable infrastructure, and handle performance under surge conditions.
• Change & Release Management: Partner with developers to ensure safe, reliable rollout of new features with automated testing and rollback mechanisms.
• Disaster Recovery & Resilience Engineering: Implement multi-region resilience strategies, chaos tests, and failover automation for business continuity.
• Process Improvement: Use post-incident analytics to refine operational practices and improve reliability with data-driven improvements.
• Collaborate with product, design, ML, and DevOps teams to build intelligent workflows and user experiences
• Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, AZURE DEV OPS or Pulumi.
• Expert in Cloud IaaS and PaaS services.

Professional & Technical Skills:

• Expertise in Python, Go, Bash, or JavaScript for automation and tooling.
• Hands-on with cloud environmentsAWS, Azure, GCPand orchestration tools like Kubernetes and Terraform.
• Deep understanding of Linux systems, networking, and distributed architectures.
• Experience with observability solutions Prometheus, Grafana, Datadog, CloudWatch, or New Relic.
• Familiarity with incident management and alerting platforms (Pager Duty, xmatters)
• Proficiency in CI/CD frameworks such as Jenkins, GitHub Actions, or GitLab CI.
• Working knowledge of security, compliance, and performance optimization for highly available systems.

Certifications (Required / Preferred):

• AWS Certified Solutions Architect Professional
• Microsoft Certified: Azure Solutions Architect Expert
• Google Professional Cloud Architect
• Certified Kubernetes Administrator (CKA)
• Hashi Corp Certified: Terraform Associate
• Certified DevOps Engineer certifications (AWS, Azure, or Google)

Additional Information:

• The candidate should have minimum 3 years of experience in Site Reliability Engineering.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.