Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Enterprise Network Operations

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous learning.
• Monitor system performance and proactively identify areas for improvement to enhance operational efficiency.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Enterprise Network Operations.
• Strong understanding of network protocols and architectures.
• Experience with troubleshooting network connectivity issues.
• Familiarity with network monitoring tools and performance analysis.
• Ability to implement and manage network security measures.

Additional Information:

• The candidate should have minimum 5 years of experience in Enterprise Network Operations.
• This position is based at our Chennai office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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