Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Microsoft Windows Server Administration

Good to have skills: Enterprise Network Operations, Solarwinds Administration, Linux

Minimum 2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the business's technological infrastructure. Your role will require a keen analytical mindset and a commitment to delivering high-quality support to enhance user experience and operational performance.

Roles & Responsibilities:

• Real-Time Monitoring & Alerting
  -Monitor infrastructure, servers, applications, and services using tools like Solar Winds, Nagios, SCOM, Zabbix, Dynatrace, or Splunk.
  -Acknowledge, validate, and triage alerts and events in real time.
  -Ensure proper logging and categorization of events in ITSM tools (e.g., Service Now, BMC Remedy).
  -Incident Detection & Response
  -Act as first responder for critical infrastructure and application incidents.
  -Initiate standard incident response procedures including notification and escalation.
  -Coordinate with technical teams (network, server, database, cloud) for issue resolution.
• Command Center Operations
  -Maintain 24x7 operations coverage in rotating shifts.
  -Execute routine operational tasks (e.g., health checks, batch monitoring, backups verification).
  -Support change window activities by monitoring system health before, during, and after deployments.
  -Reporting & Communication
  -Provide timely and accurate incident updates to stakeholders and leadership.
  -Generate shift handover reports, incident summaries, and SLA metrics.
  -Contribute to incident post-mortems and root cause analysis (RCA) documentation.
• Process & Continuous Improvement
  -Follow and improve Standard Operating Procedures (SOPs) and runbooks.
  -Assist with automation of monitoring and response tasks where applicable.
  -Identify repetitive issues and recommend proactive solutions.

Professional & Technical Skills:

• Systems Knowledge Windows Server, Linux, Networking Basics, Datacenter Operations
• Cloud & Virtualization AWS, Azure, VMware v Sphere, Hyper-V (basic understanding)
• Automation / Scripting PowerShell, Bash, Python (basic – preferred)
• Protocols / Concepts DNS, DHCP, TCP/IP, SNMP, Syslog, SSL/TLS
• Strong attention to detail and situational awareness.
  -Ability to work under pressure and prioritize in high-stress scenarios.
  -Excellent written and verbal communication skills.
  -Team player with a proactive mindset.

Additional Information:

• The candidate should have minimum 5 years of experience in Microsoft Windows Server Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.