Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Site Reliability Engineering, Ansible on Microsoft Azure, DevOps, Jenkins, Run Deck

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring the reliability and performance of applications, and proactively monitoring system health to prevent potential disruptions. You will engage in continuous improvement efforts, analyzing system performance metrics and implementing solutions to enhance operational efficiency. Your role will be pivotal in maintaining the integrity of business operations and delivering exceptional service to stakeholders.

Roles & Responsibilities:

Develop and maintain Ansible playbooks/roles for infrastructure provisioning, configuration, and application deployment.
Automate patching, configuration drift detection, and remediation processes.
Manage inventory and secrets securely across environments.
Design, implement, and manage CI/CD pipelines using Azure DevOps and Jenkins.
Automate build, test, and deployment workflows for infrastructure and applications.
Integrate security scanning, quality checks, and approval gates into pipelines (Dev Sec Ops).
Implement and manage Rundeck for job scheduling, self-service automation, and operational task automation.
Create standardized workflows to reduce manual intervention and improve operational efficiency.
Integrate Rundeck with monitoring and alerting tools for proactive remediation.
Identify and automate recovery procedures for common failure scenarios.
Collaborate with infrastructure and application teams to build resilient systems with automated failover and scaling.
Participate in incident response, root cause analysis, and postmortem reviews.
Work closely with development, operations, and cloud teams to align automation goals with business needs.
Maintain detailed documentation for automation tools, procedures, and playbooks.
Champion infrastructure-as-code (IaC) and Git Ops best practices.

Professional & Technical Skills:

5+ years of experience in SRE, DevOps, or Infrastructure Automation roles.
Strong hands-on experience with:
o Ansible (playbooks, roles, modules, inventory management)
o Azure DevOps (pipelines, repos, artifacts)
o Jenkins (pipeline as code, plugins, integration)
o Rundeck (job orchestration, plugin development, ACL configuration)
Solid understanding of infrastructure as code (IaC) and configuration management.
Experience with scripting languages: Python, Shell, or PowerShell.
Working knowledge of cloud platforms, especially Microsoft Azure.
Familiarity with monitoring tools (Prometheus, Grafana, ELK, etc.) and incident management workflows.
Experience with containerization and orchestration (e.g., Docker, Kubernetes).
Familiarity with Terraform, Bicep, or ARM templates.
Exposure to Git Ops frameworks (e.g., ArgoCD, Flux).
Certifications such as Microsoft Certified: Azure DevOps Engineer Expert, Red Hat Certified Specialist in Ansible, etc.
Strong analytical, troubleshooting, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
A continuous improvement mindset with a passion for automation and reliability.
Willingness to participate in on-call rotations or support escalations when required.

Additional Information:

• The candidate should have minimum 5 years of experience in Site Reliability Engineering.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.