Project Role: IT Customer Service Representative

Project Role Description: Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.

Must have skills: Microsoft Windows Desktop Management

Good to have skills: Customer Service Operations

Minimum 0-2 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management. You will engage in investigations and work towards restoring services efficiently, ensuring a seamless experience for users and stakeholders alike.

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in Problem Solving discussions.
• Assist in the documentation of processes and procedures to enhance team efficiency.
• Collaborate with cross-functional teams to ensure timely resolution of incidents and issues.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.
• Good To Have Skills: Experience with Customer Service Operations.
• Familiarity with troubleshooting techniques for desktop environments.
• Understanding of IT service management frameworks.
• Ability to communicate effectively with diverse teams and stakeholders.

Additional Information:

• The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.
• This position is based in Mumbai.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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