Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Python (Programming Language), C# Programming Language

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Tech Support Practitioner, we are seeking strong, smart, fast-learning developers who are passionate about automation and excited to help shape the future of IT operations.
Your mission:
Build automated health-check systems and the Grafana dashboards that visualize the operational health of our global platform. These solutions will directly reduce manual effort and improve reliability across applications and infrastructure.
C# is preferred, but Python-first developers with some C# exposure — or who are willing to learn C# rapidly — are absolutely welcome.
The key is strong engineering fundamentals, curiosity, and motivation.

Roles & Responsibilities:

Build Automated Health Checks:

Develop robust C# automation modules (or Python where appropriate) that run end-to-end health checks across services, APIs, and infrastructure.
Work with the health-check engine framework and help extend system capabilities.
Integrate check outputs into observability tooling (Grafana / Splunk / automated pipelines).
Ensure high reliability with strong automated test coverage.
2.

Develop Grafana Dashboards:

Build dashboards that visualize KPIs, RAG statuses, and real-time environment health.
Implement drill-downs, trend analysis, and customer/application-level breakouts.
Grafana experience is not required — the team will coach you on patterns and best practices.
3.

Drive Engineering Excellence:

Apply clean architecture, modular patterns, and high-quality code practices.
Contribute to automated testing suites and CI/CD workflows.
Collaborate with SRE, DevOps, AppDev, and Platform teams on shared design patterns.
4.

Shape the Future of IT Operations:

Identify manual or inefficient operational tasks and propose automation solutions.
Work within a cross-functional transformation program redefining how operations work.
Bring curiosity, initiative, and a growth mindset to a fast-moving roadmap.

Professional & Technical Skills:

Strong experience in software development (C# or Python)
If Python-first:
Some C# exposure is ideal — but willingness to learn C# quickly is more important
Solid problem-solving and debugging skills
Strong automated testing skills (unit, integration, API test development)
Ability to learn new tools quickly and work independently
Good communication and collaboration skills.
Experience with:
Grafana or other dashboarding tools
Observability concepts (metrics, logs, alerts, RAG scoring)
CI/CD pipelines
Distributed systems, APIs, or microservices
Python + C# dual-stack capability is a plus
Exposure to SRE or reliability engineering

Qualifications:

Btech & Equivalent:

Additional Information:

Smart, curious, and fast learners
Motivated to be part of major operational transformation
Strong developers first, regardless of whether their background is C# or Python
Not afraid of learning new languages or tools
Passionate about improving systems through automation
Comfortable owning problems end-to-end

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.