Project Role: Application Support Engineer

Project Role Description: Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills: Microsoft Windows Server Administration

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on customer satisfaction and operational excellence.

Roles & Responsibilities:

-Windows Server Administration
-Install, configure, and maintain Windows Server environments (2016/2019/2022).
-Manage roles and features such as AD DS, DNS, DHCP, File Services, and Group Policy.
-Perform OS patching, server hardening, and lifecycle management.
-Support virtualization technologies (Hyper-V, VMware ESXi).
-Manage physical and virtual servers, storage, and networking.
-Troubleshoot hardware, firmware, and system-related issues in datacenter environments.
-Deploy and manage Windows workloads in Azure, AWS, or GCP.
-Integrate and support hybrid environments using Azure AD Connect, Site-to-Site VPN, or Express Route.
-Work with cloud-native services such as Azure VMs, IAM, S3, or Azure Blob Storage.
-Automate system provisioning and configurations using PowerShell, Terraform, or Azure Resource Manager (ARM) templates.
-Implement and maintain desired state configuration (DSC) or other CM tools.
-Enforce Windows security best practices, Group Policies, and access controls.
-Manage certificates, WSUS, antivirus, and endpoint protection.
-Monitor infrastructure using tools such as System Center (SCOM), Solar Winds, Nagios, or Azure Monitor.
-Troubleshoot performance bottlenecks (CPU, memory, disk, network).
-Participate in capacity planning and system optimization.
-Work with cross-functional teams (network, cloud, security, DevOps).
-Create and maintain documentation for systems, procedures, and recovery plans.
-Participate in 24/7 on-call rotation and support escalation.

Professional & Technical Skills:

-Operating Systems: Windows Server 2016/2019/2022
-Cloud Platforms: Azure (preferred), AWS, GCP
-Directory Services: Active Directory, Azure AD, AD FS
-Scripting/Automation:PowerShell, Terraform, ARM templates
-Virtualization: Hyper-V, VMware ESXi, SCVMM
-Monitoring:SCOM, Solar Winds, Nagios, Azure Monitor
-Backup & DR Veeam, Commvault, Windows Server Backup
-Storage/Networking iSCSI, SMB, DFS, VLANs, Load Balancers
-Configuration Mgmt:Group Policy, Desired State Configuration (DSC)
-Strong troubleshooting and analytical thinking.
-Excellent communication and collaboration skills.
-Ability to work independently and manage priorities.
-Strong attention to detail and documentation discipline.

Additional Information:

• The candidate should have minimum 5 years of experience in Microsoft Windows Server Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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