THE WORK: Join us in creating a vibrant environment where your expertise can shine! You will have the opportunity to be a Subject Matter Expert, collaborating with various teams to make impactful decisions. Minimum 8 years of overall experience, including at least 2 years in a Team Lead role. Your role will involve engaging with multiple teams and providing innovative solutions to challenges that arise. We are excited to see how your skills in Service Desk Management can contribute to our success and help us grow together!

	Ensure production systems are available and operating as defined in Service Level Agreements.
	Drive incident and outage resolution and communication.
	Facilitate restoration of service to the production environment.
	Establish disaster recovery procedures and maintain data retention practices.

HERE'S WHAT YOU WILL NEED:

	A minimum of 2 years of experience in relevant related skills.
	Beginner proficiency in Service Desk Management.
	Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

	Advanced problem-solving skills.
	Intermediate knowledge of ITIL frameworks.
	Expertise in customer service principles.
	Intermediate understanding of incident management processes.
	Mastery of communication skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.