Project Role: Application Tech Support Practitioner

Project Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills: Python (Programming Language)

Good to have skills: Generative AI

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

We are seeking a highly motivated and technically skilled GenAI Automation Specialist to join our Automation & Asset Development & Deployment team. This role will focus on designing, developing, and optimizing generative AI solutions using Python and large language models (LLMs). You will be instrumental in building intelligent automation workflows, refining prompt strategies, and ensuring scalable, secure AI deployments.

Roles & Responsibilities:

• Design, test, and optimize prompts for LLMs to support use cases which benefit the infra & application managed services.
• Build and maintain Python-based microservices and scripts for data processing, API integration, and model orchestration.
• Collaborate with SMEs to convert business requirements into GenAI-powered workflows, including chunking logic, token optimization, and schema transformation.
• Work with foundation models and APIs (e.g., OpenAI, Vertex AI, Claude Sonnet) to embed GenAI capabilities into enterprise platforms.
• Ensure all AI solutions comply with internal data privacy, PII masking, and security standards.
• Conduct A/B testing of prompts, evaluate model outputs, and iterate based on SME feedback.
• Maintain clear documentation of prompt strategies, model behaviours, and solution architectures.

Professional & Technical Skills:

• Strong proficiency in Python, including experience with REST APIs, data parsing, and automation scripting.
• Deep understanding of LLMs, prompt engineering, and GenAI frameworks (e.g., Lang Chain, RAG pipelines).
• Familiarity with data modelling, SQL, and RDBMS concepts.
• Experience with agentic workflows, token optimization, and schema chunking.
• Knowledge of DevOps tools and container orchestration (e.g., Docker, Kubernetes) is a plus.
• Excellent problem-solving and communication skills.

Additional Information:

• The candidate should have minimum 7.5 years of experience in Python (Programming Language).
• Certifications in AI/ML, NLP, or cloud-based AI platforms (e.g., Azure AI, AWS Q).
• Experience with Knowledge Graph, Agentic AI, Building Chatbot or Service Now integrations.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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