Project Role: Infra Tech Support Practitioner

Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: Storage Area Networks (SAN) Architecture and Design

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for both hardware and software products, addressing issues that arise in real-time, and collaborating with team members to implement effective solutions. You will work both remotely and onsite, ensuring that all configured services operate efficiently across various platforms. Your role will also include troubleshooting at both basic and intermediate levels, contributing to the overall stability and performance of the systems you support.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of technical processes and procedures to enhance team knowledge.
• Provide training and support to junior team members to foster a collaborative environment.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design.
• Strong understanding of network protocols and storage technologies.
• Experience with troubleshooting and resolving hardware and software issues.
• Familiarity with operating system-level support across various platforms.
• Ability to implement and maintain storage solutions effectively.

Additional Information:

• The candidate should have minimum 3 years of experience in Storage Area Networks (SAN) Architecture and Design.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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