Working Hours : 12X5 Support with multiple shift & on call support

Location: Cyberjaya & KL

Department: Field Services

Reports To: Department Lead

Job Summary:

The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service

Key Responsibilities:

Travel to customer sites to install, troubleshoot, and repair equipment and systems.

• Diagnose and resolve technical issues efficiently and effectively.

• Perform preventive maintenance to ensure optimal performance and longevity of equipment.

• Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.

• Communicate effectively with customers to explain technical issues and solutions.

• Train customers on the proper use and maintenance of equipment.

• Maintain accurate records of service activities, including work performed, parts used, and customer interactions.

• Generate service reports and update maintenance logs.

• Provide feedback to management on recurring issues and potential improvements.

• Adhere to all company and industry safety standards and protocols.

• Ensure all work complies with regulatory requirements and company policies.

• Maintain a clean and organized work environment at customer sites.

• Work closely with the technical support team and other departments to resolve complex issues.

• Communicate effectively with the Field Service Manager and other team members.

• Participate in regular training and development programs to stay updated on new products and technologies.

• Strong technical and problem-solving skills.

• Excellent verbal and written communication skills.

• Able to speak, write and read in Thai as will be supporting Thai region.

• Proficiency with diagnostic tools and software.

• Ability to read and interpret technical manuals and schematics.

• Strong organizational and time-management skills.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.