Skill required: Sales Operations

• Sales Operations Management

Designation: Sales Operations Specialist

Qualifications: Any Graduation **Years of Experience:**7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? The Cloud Sourcing Team specializes in supporting Accenture pre-sales deal teams to shape the reselling of Cloud Services into the client proposition then post-sale, to provide services to on-board the provider accounts, operate billing and provide a unique Customer Success Management function.
The Ecosystem Cloud Sourcing Specialist provides a critical service as part of the of the operations function to manage the MAG account configurations.

As an Ecosystem Cloud Sourcing Specialist, you will help our clients and Accenture Sales Team with the administrative and operational support activities including managing cloud provider accounts with AWS, Azure, and GCP. This includes account setup and coordinates with other Accenture technical, billing, finance, and sales teams.

The Ecosystem Cloud Sourcing Specialist will support one or more clients through the lifecycle of their adoption of cloud products sourced with our Ecosystems team. Successful execution will require strong management of our cloud partners’ product updates, an understanding of configuration within the AWS, Azure, and GCP portals, and training with clients & client account teams.What are we looking for? Preferred:

• BA/BS in relevant field/area
• 2 – 4 years delivery experience working with key ecosystem partners administration, support, or configuration.
• Cloud experience from our key partners like AWS, GCP, and Azure
• Experience in handling subscriptions or cloud accounts across the providers

Basic:

• Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally

Preferred Skills:

• Knowledge & experience in cloud technologies in administration of one or more of the “Big 3” providers
• Proven ability to define, create, and manage complex problems in a constantly changing environment.
• MS Excel other office tools expertise

Educational Qualification
Must have:
Undergraduate degree
English language fluency (oral and written)

Skills & Work Experience:

Must have:
A minimum of 1-2 years of experience in Sales Support/ Operations / Inside Sales

Educational Qualification
Good to have:
Finance education desirable

Skills & Work Experience:

Good to have:

Current IT trends / Cloud knowledge
Team collaboration
Independent, proactive approach

Other requirements: Must be flexible with work hours according to shifting business needs.

Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines.

Additional Comments: Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time. Roles and Responsibilities: Primary responsibilities include:

• Partner Knowledge and Relationships
• Will be focused on one or more Cloud partners’ products and services
• Partner Roadmap – Understand changes to the partners’ tools and capabilities as far as account management and support is considered
• support Sales Directors and Sales Enablers in helping them drive their resale revenue opportunities across different Market Units.
• Ability to log and follow up on partner tickets
• Client Knowledge and Relationships
• Assess and resolve any client account management questions around setup, configuration, migration, reporting with the guidance of the Resale ESDs and ESAs
• Support onboarding and Customer Success functions accordingly
• Proactively stay up to date with all the latest technologies regarding Cloud providers (Microsoft, Google, AWS) and help cascade this knowledge to the other support team members.
• Ecosystem Sourcing Quote to Cash Processes
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create/ update operational procedures
• File enhancement requests and work with product management / product developers to understand enhancements requirements.
• Work with the Sourcing team (sales directors & sales enablement) for Client Orders, Add-Ons, Renewals though the quote to cash process

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.