Skill required: Employee Services

• Employee and Labor Relations

Designation: HR Service Delivery Analyst

Qualifications: Any Graduation **Years of Experience:**3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

• What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Activities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.

• Must be able to propose process improvement ideas which can reduce timer improved accuracy or enhance controls • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

• Participates in various internal or client initiatives related to Process.

• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

• Plan proper allocation of work.

• Support Team lead / Manager with Daily stats / reporting and MOS.

• Enrich team members with a clear sense of direction and understanding of each other s responsibilities.

• To be available on the floor through the day to resolve process related issues.

• Participate in Team building activities.

• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

• Participates in various internal or client initiatives related to Process.

• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

• Plan proper allocation of work.

• Support Team lead / Manager with Daily stats / reporting and MOS.

• Enrich team members with a clear sense of direction and understanding of each other s responsibilities.

• To be available on the floor through the day to resolve process related issues.

• Participate in Team building activities.What are we looking for? • Read, understand and analyze client process as per the business rules as a subject matter expert.

• Review and validate documentation for various leave types (e.g„ FM LA, medical, parental, bereavement, personal).

• Audit accurate and timely updates in HR systems and ticketing platforms (e.g„ Workday, Service Now).

• Act as a point of contact for cross-functional teams including Payroll, Benefits, and Legal to ensure seamless coordination

• IParticipate in audits, policy reviews, and system enhancements related to LOA administration

• Master the given process and help the team members to overcome process related queries

• Escalate issues and seek advice when faced with complex issues/problems.

• Pay close attention to quality of written and verbal English skills within Team.

• Creates a logical plan, realistic estimates and schedule for an activity or project segment.

• Ensure LWl s are followed and updated regularly and train the team members on process updates.

• Ensure LWl s are followed and updated regularly and train the team members on process updates.

• Perform "Root Cause Analysis" on issues faces and suggest appropriate corrective action for current remediate

• Complete training need analysis for the team on timely manner through quality reports and knowledge tests

• Create effective QC and Audit mechanism within process to ensure delivery on SLA s.

• ensure customer satistactlon

• Ensure and maintain the security and confidentiality of client data. Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems

• Your day to day interaction is with peers within Accenture before updating supervisors

• In this role you may have limited exposure with clients and/or Accenture management

• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

• The decisions you make impact your own work and may impact the work of others

• You will be an individual contributor as a part of a team, with a focused scope of work

• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.