As a Customer Lifecycle Manager, you will be part of our client's Global Sales team, driving the Acquire and Grow motion for support contracts and identifying up-sell opportunities within an established customer base. You will play a pivotal role in achieving sales revenue targets through proactive outbound outreach, presenting the value proposition of our products to increase business adoption, and maintaining and growing client relationships. This customer-facing role involves executing engagement strategies and ensuring a seamless partner hand-off process.

Key Responsibilities:

• Serve as the main point of contact for our client's customers, leading the initial lead and opportunity conversion phases of the sales process, including overcoming objections and negotiating success before transitioning to a partner for quoting, closing, and transacting.

• Engage across industries to identify customer needs and opportunities for cloud technologies.

• Deliver a world-class customer engagement experience by focusing on customer satisfaction and business outcomes.

• Maximize up-sell and cross-sell opportunities in collaboration with Solution Specialists.

• Convert prospects and qualified leads into opportunities and revenue pipelines using methodologies such as BANT (Budget, Authority, Need, and Timeline).

• Consistently exceed targets for net-new revenue and sales pipeline while accurately forecasting sales, pipeline, and product usage.

Qualifications and Skills:

• 1+ years of proven inside sales or sales experience, preferably in technology or technology sales.

• Strong consultative skills with the ability to empathize with customers and meet sales targets.

• Exceptional communication skills, including verbal, written, and presentation abilities.

• Demonstrated ability to handle objections, negotiate effectively, and close deals.

• Proficient in corporate productivity tools, web presentation platforms, and CRM systems such as Salesforce.

• Strong phone presence with experience in high-volume outbound calling.

• Highly adaptable, self-driven, and detail-oriented with excellent follow-through.

• Proven track record of exceeding quotas and achieving performance metrics.

• Experience working with SMB-level customers and in IT environments is preferred.

• Bachelor's degree is preferred but not required.

Key Attributes:

• Ability to quickly adapt to evolving program requirements and execute flawlessly.

• Strong problem-solving, critical-thinking, and agility in a fast-paced environment.

• Proactive communication with clients to identify areas for improvement and drive business growth.

• Fluent verbal and written communication skills in English and German

• Highly proficient in MS Office and other productivity tools.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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